Service Coordinator - Residential (Ottawa, ON) - #225939

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action

We Support Our People By Offering

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.
• A wide range of career opportunities across the organization.
• A comprehensive, competitive benefits program that promotes health and wellness.
  
  

Where You’ll Add Value

The Service Coordinator is responsible for assessing the service needs of site team members and linking them to the appropriate internal Regional Maintenance Associate (RMA) resources and external service providers. Developing a resource directory of RMA area of specialty as well as vendor service for easy coordination.

How You’ll Make a Difference

• Assess the service needs and connect them with the correct RMA team member.
• Create and maintain a directory of service providers and resources
• Create and maintain a database of clients and client needs.
• Overseeing the maintenance of several Properties
• Reporting to the Regional Maintenance Manager’s
• Gathering and inputting data related to property maintenance and operations.
• Preparing monthly property maintenance reports.
• Maintains up-to-date tolls and equipment inventory management.
• Follow up with RMA’s to ensure completion of work.
• Provide administrative assistance to Regional Maintenance managers.
• Excellent communication and time management skills
• Assess issues and provide recommendations to fix problems
• Ensure each site is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers to keep customer base
• Expand the list of resources and providers to ensure there are no gaps in services
• Answer telephones and respond to email inquiries in the office.
  
  

The Expertise You’ll Bring

• Minimum 1-2 years of high-volume Administration & Customer Service-related experience
• Computer proficiency using MS Office applications (Specifically; Word, Excel)
  
  

Core Competencies

• Excellent customer service and problem-solving skills
• High-quality organizational skills
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills
  
  

Preferred Qualifications And Experience

• Yardi Experience preferred but willing to train.
• Technical/mechanical background would be an asset.
  
  

Why You’ll Love Working at Morguard

At Morguard, We’re Committed To Creating An Environment Where Our People Can Thrive. Here’s What You Can Expect When You Join Our Team

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.
• Meaningful opportunities for professional growth and development.
• Exposure to a diverse portfolio of real estate assets across North America.
• A competitive compensation and benefits package designed to support you and your family.
• Support for work–life balance, along with accessible employment practices that meet AODA requirements.
  
  

Inclusive by Nature

Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility

Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at (905) 281-3800.