Service Manager - #111053


Date: 2 weeks ago
City: Moncton, NB
Contract type: Full time

The Service Manager contributes to the success of the PepsiCo Beverages Canada by selling our service to gain a competitive advantage, improve cost and productivity and to lead our people

  • Ensures all routes are run and every stop is serviced every day
  • Ensures that gate scan procedures and daily manifests are followed
  • Achieves productivity targets and cost per unit (CPU)
  • Meets customary service needs and market place execution by achieving our service level goals
  • Builds individual and organizational capabilities

Technical Skills

  • Forecasts labor needs, staffs for the work, schedules the work
  • Captures and tracks critical performance data to meet all time and quality standards
  • Understands customer's business and balances gesture needs with "cost to serve" standards
  • Teaches and builds our service advantage
  • Coach and develop team (route rides audits)
  • Teaches safe work practices (vehicle accidents, injuries)
  • Manage regulatory compliance (Driver Qualification Files, hours of service, Vehicle Condition Report, hazmat

Leadership Behaviors

  • Leverages understanding of key business drivers to get results
  • Sets and measures productivity and service targets to drive accountability and execution
  • Maintains focus and overcomes obstacles until goals and commitments are met
  • Provides coaching and development to build current and future capability
  • Understands the interdependencies across functions and builds partnerships in order to reach win/win solutions

Education and certifications

  • Bachelor’s Degree

Work experience

  • A minimum of 2 years of fact-based direct selling experience
  • Previous supervisory experience preferred
  • Previous consumer packaged goods experience preferred

Skills and Capabilities

  • Ability to work a flexible schedule including early mornings, evenings and /or weekends.

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