Service Manager, Lowe Mechanical - #188430

Full Job Description

As our current Service Department Manager transitions to a part-time advisory role ahead of retirement, Lowe Mechanical Services Ltd. is seeking a dynamic leader to join our team.

This is an excellent opportunity for an experienced leader ready to take on a new challenge—bringing strategic insight, strong team leadership, and a customer-first mindset to a well-established organization. While experience in the mechanical/electrical industry is an asset, we welcome strong candidates from diverse backgrounds.

About The Role

The Service Department Manager is a key leadership position responsible for overseeing our Service Team, which includes a Service Coordinator, Dispatchers, and Customer Managers. This role, which reports directly to the President, focuses on driving business development, managing departmental financial performance, and fostering strong customer relationships—all with the goal of ensuring the long-term success and growth of our service operations.

Key Responsibilities

• Lead and Develop the Team: Provide clear direction, support employee development, and ensure day-to-day operations run efficiently and in line with company expectations.
• Drive Financial Performance: Develop and manage the annual department budget and business development plan. Lead your team to achieve sales and gross profit targets while using financial data to monitor performance and customer accounts.
• Lead Business Development Efforts: Identify and grow service opportunities within the current customer base and pursue new client relationships. You will also manage a select group of key customer accounts directly.
• Build Strong Customer Relationships: Foster trust and satisfaction through regular, open communication with clients. Represent the company professionally at customer meetings, industry events, and trade shows.
• Collaborate and Report: Participate in senior management meetings, providing updates on department progress, resource requirements, and potential challenges. Collaborate across the organization to identify and grow business opportunities.
• Improve Processes: Lead initiatives to streamline workflows, enhance department performance, and deliver a high standard of service.
  
  

What We're Looking For

• Proven experience in a leadership role to effectively manage and develop teams.
• Red Seal Trade Certification is an asset.
• Strong financial acumen to drive profitability through efficient operations.
• Demonstrated business development skills, with a focus on building strong customer relationships based on trust and transparency.
• In-depth industry knowledge.
• Strategic thinking and problem-solving skills to refine processes, implement best practices, and lead change initiatives that improve service operations and long-term success.
  
  

Why Join Us?

• Positive, team-oriented working environment where your contributions are valued.
• Competitive compensation package that reflects your experience and skills.
• Extensive benefits package to take care of you and your family.
• Retirement plan with company contributions to help secure your future.
• Social and team-building events — we work hard and play hard!
• Service awards to recognize milestone years of dedication.
• Opportunities for training and professional development.
• Be part of a well-established company with a strong reputation in the mechanical services industry.
  
  

About Us

Established in 1977, Lowe Mechanical Services is a customer service-focused company, a value that has fueled extraordinary growth over the past four decades. Our success is evident as Lowe Mechanical Services has become an industry leader in commercial and industrial refrigeration, mechanical, plumbing, electrical, and building controls.

We thank all applicants for their interest in the position. However, only those selected for an interview will be contacted. References will be required if selected for an interview.

Job Type: Full-time

Application Question(s)

• Please include a cover letter or describe how your skills and experience align with the responsibilities and qualifications outlined in the job posting. Provide specific examples that demonstrate your ability to succeed in this role.