ServiceNow Junior Analyst, Co-Op Student - #224889

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

About The Job

We are seeking a motivated and disciplined co-op student to support the day-to-day administration, maintenance, and governance of HUB International’s ServiceNow platform. This role focuses on platform health monitoring, configuration management, instance hygiene, and supporting test automation execution. The successful candidate will work closely with the platform team to maintain operational standards and contribute to ongoing platform improvements in a remote work environment.

Responsibilities

• Platform Administration: Assist with day-to-day administration tasks including user management, role assignments, access reviews, and group maintenance.
• Health Monitoring & Remediation: Review Health Scan results, triage findings, and implement configuration-level improvements under team guidance to maintain platform health and performance.
• Instance Hygiene: Perform cleanup of stale reports, unused configurations, duplicate records, and update set management to maintain instance quality.
• Configuration Support: Assist with configuration changes and platform updates, following established development and promotion standards.
• Test Automation Execution: Execute automated test suites using ServiceNow’s Automated Test Framework (ATF) during upgrade and release validation cycles; triage test failures and escalate as needed.
• Documentation: Create and maintain documentation for platform processes, configuration changes, and remediation activities. Develop content to ensure future stakeholders are aware of created items and their maintenance requirements.
• Stakeholder Collaboration: Work with platform developers, business analysts, and service owners to understand requirements and ensure changes align with platform standards. Communicate effectively to provide necessary updates on task progress.
• Troubleshooting: Troubleshoot issues and seek assistance as needed to debug, resolve, or suggest improvements.
  
  

Requirements

• Education: Currently enrolled in a relevant degree program (e.g., Computer Science, Information Technology, Software Engineering).
• Platform Interest: Strong interest in IT service management and enterprise platform administration.
• Communication: Excellent written and verbal communication skills with the ability to provide clear updates to stakeholders.
• Self-Direction: Ability to work independently and manage time effectively in a remote setting while maintaining a high level of personal discipline and productivity.
• Attention to Detail: Detail-oriented with strong problem-solving and troubleshooting skills.
• ServiceNow Familiarity: Familiarity with ServiceNow or similar enterprise platforms is a plus.
• IT Fundamentals: Basic understanding of IT concepts such as user access management, configuration management, and change control is a plus.
  
  

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected under applicable federal, state, or local law.

The expected pay range for this position is $19 to $21 per hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Department Information Technology

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

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