Sr Claims Assistant, Subrogation - #188452

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• Detail oriented with strong organizational skills
• Demonstrated ability to work independently and in a collaborative team-oriented environment
• Excellent communication skills, both oral and written with strong analytical skills
• Preparing subrogation documents including determining the amount owed from the file material and systems including Audatex, Autosource and CDS
• Produce accurate file summaries and payment request packages for external use
• Maintain large volume of follow up email correspondence in a timely manner
• Address in bound inquiries from internal staff, other claims partners and third parties
• Processing and allocating subrogation recovery cheques to the claims systems and tracking recoveries for the unit
• Preparing files for referral to legal partners including extracting all information from systems, completing payment summaries and photocopying of the file
• Maintain detailed file records by entering pertinent data into the appropriate electronic systems
• Handling telephone inquiries for the unit
• Assist the subrogation unit with administration duties
• Maintaining workload within established guidelines and service standards
• Ability to provide quick and accurate reporting through various excel applications.
  
  
  

What do you bring to the role?

• College or University degree with a minimum 2 years of office experience
• Some exposure to support functions in a claims area, including familiarity with Oracle based systems
• Excellent computer skills and proficient in MS Word, MS Outlook, Excel and PowerPoint
• Customer Service or Call Centre experience would be an asset
• Bilingual in English and French considered an asset
  
  
  

Salary range is $40,200 - $69,400

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it:

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
  
  
  

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).