Store Manager - #192200

The Home Depot Canada


Date: 22 hours ago
City: Thunder Bay, ON
Contract type: Full time
With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Responsibilities

  • Current SM’s Interested in transfer opportunity
  • Provide excellent customer service by ensuring customers are acknowledged, customer project needs are met, complaints are resolved, service is quick and efficient and store is properly stocked
  • Ensure Associates are properly trained in product/services and customer service skills
  • Drive productively on the sales floor and other areas of responsibility
  • Ensure proper staffing levels; coach, train and develop associates by providing both formal and informal job-based feedback through the HR Review process and the Associate review process
  • Maintain store profitability through report analysis, identifying trends, defining problems and developing appropriate responses
  • Responsible for the management of the P/L as well as the overall operating efficiency of the store
  • Responsible for providing leadership to all direct reports and establishing career paths and learning opportunities.
  • Partnering with District and Divisional resources to ensure that the store is meeting allocated metrics and efficiencies
  • Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Location Manager".

Experience/Knowledge Required

  • Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 – Valued Associate, Well Positioned)
  • 4-10 years of experience in retail management
  • Bachelor’s degree in a related field preferred
  • Results-oriented leadership skills
  • Customer-service focused
  • Ability to solve problems, delegate tasks and achieve goals.
  • Solid business acumen demonstrated through the achievement of business results
  • An eagerness to learn and master new roles quickly.
  • Excellent communication skills among various audiences and organizational levels
  • Computer experience is a must
  • Strong work ethic, sense of responsibility and attention to detail and confidentiality
  • Ability to work a flexible retail schedule including nights and weekends.

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