Supervisor - #228086

Your Opportunity:

The Supervisor, Registration & Patient Information performs a leadership role in Health Information Management & reports directly to the Manager, Registration, Switchboard & Patient Information - EDM Zone. The position is responsible for management of Registration, Switchboard, & Information Desk providing the direction, leadership, & organization over activities of the area & ensuring the collection of accurate demographic & financial information for patients, presenting at various entry points of the health system in compliance with Provincial Registration Standards & Practices. The position has oversight responsibility for all operational aspects of the department and acts as a resource for the facility regarding registration & identity management practices & compliance with legislative & regulatory requirements. The position is responsible for making area level decisions and contributing to the achievement of the goals of RSPI in support of the vision, mission, & business plan of Health Shared Services. Provides leadership through direct & indirect supervision, motivating, guiding, & supporting staff. Establishes performance measures; monitors productivity, quality of work performed & addresses performance issues. Responsible to manage budgets, human assets & variances. Responsible for recruitment, orientation, training, & scheduling of staff. Adheres to and understands the Health Information Act, Protection of Privacy Act, Access to Information Act, and follows AHS’s. Information Privacy & Security policies. Supports one or more sites with travel being required based on individual portfolio & coverage. Acts as HIM Supervisor On-Call on a rotational basis to provide after-hours, weekends, and stat holiday support for staffing & urgent or emergent issues. This is not inclusive of all responsibilities.

Description:

The Supervisor, Registration & Patient Information performs a leadership role in Health Information Management & reports directly to the Manager, Registration, Switchboard & Patient Information - EDM Zone. The position is responsible for management of Registration, Switchboard, & Information Desk providing the direction, leadership, & organization over activities of the area & ensuring the collection of accurate demographic & financial information for patients, presenting at various entry points of the health system in compliance with Provincial Registration Standards & Practices. The position has oversight responsibility for all operational aspects of the department and acts as a resource for the facility regarding registration & identity management practices & compliance with legislative & regulatory requirements. The position is responsible for making area level decisions and contributing to the achievement of the goals of RSPI in support of the vision, mission, & business plan of Health Shared Services. Provides leadership through direct & indirect supervision, motivating, guiding, & supporting staff Establishes performance measures; monitors productivity, quality of work performed & addresses performance issues Responsible to manage budgets, human assets & variances Responsible for recruitment, orientation, training, & scheduling of staff Adheres to and understands the Health Information Act, Protection of Privacy Act, Access to Information Act, and follows AHS’s Information Privacy & Security policies Supports one or more sites with travel being required based on individual portfolio & coverage Acts as HIM Supervisor On-Call on a rotational basis to provide after-hours, weekends, and stat holiday support for staffing & urgent or emergent issues This is not inclusive of all responsibilities

Transition Company: Health Shared Services Classification: Supervisor Union: Exempt Unit and Program: Health Information Management Primary Location: Sturgeon Community Hospital Location Details: As Per Location Temporary Employee Class: Temp F/T Benefits FTE: 1.00 Posting End Date: 15-JUN-2026 Date Available: 29-JUN-2026 Temporary End Date: 29-JUN-2028 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $37.76 Maximum Salary: $64.76 Vehicle Requirement: Not Applicable

Required Qualifications:

Minimum three (3) years in a management/supervisory capacity, ideally in a healthcare organization of significant size, complexity and diversity required. Preference may be given to graduate of accredited Health Information Management Program with certification with the Canadian College of Health Information Management. Other post-secondary education and/or experience may be considered. A demonstrated clear pattern of professional and personal development.

Additional Required Qualifications:

Exceptional leadership with effective communication and ability to influence actions and outcomes. Effective people skills and ability to motivate and inspire while operating within a diverse team environment. Successful management of human resource issues, preferably within a unionized environment. Establishing and maintaining effective working relationships with internal and external stakeholders. Fostering collaborative partnerships with other disciplines at all levels of the organization. Adapting to an evolving environment and modelling positive change. Working under pressure, responding to changing priorities in a highly dynamic environment and meeting deadlines. Comfort in decision making, supported by excellent analytical skills, creativity, and innovation. Effectively organizing, planning, and implementing short- and long-term plans and projects. Excellent computer skills including proficiency with Microsoft Office programs (Word, Excel, and Outlook). An excellent attendance record, reliability and personal suitability must be demonstrated through employment record, interview, and references.

Preferred Qualifications: