Systems Analyst (CRM Focused) - #182788

Who We Are

Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control products.

After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our success.

We are a dynamic, progressive and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following opportunity.

What You Can Expect

• Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
• Telus Health Virtual Care - All employees and their families have free access to top medical professionals when they need advice or a second opinion.
• PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home.
• Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being
• Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
• Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
• Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
• As part of our Goals, Rewards, Improvement and Teamwork program qualifying teams can enjoy a monthly reward.
• Personal and Professional Development - We are committed to helping you reach your potential through training and education.
• Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
• Our convenient Price Café offers free Tea and Coffee!
  
  

Systems Analyst – (CRM Focused)

The Successful Candidate's Duties Will Include

• Conduct detailed analysis of existing business processes across Manufacturing, Order Management, Sales, Engineering BUs, among others identifying bottlenecks, inefficiencies, and opportunities for improvement.
• Collaborate with stakeholders to align process improvements with overall business goals and tools capabilities.
• Document current state processes and design future state workflows that leverage CRM functionalities to improve efficiency, accuracy, and scalability.
• Use industry-standard tools such as Visio to create clear and actionable process maps for both technical teams and business stakeholders.
• Serve as a primary liaison between business users and the technical team, ensuring that business requirements are effectively translated into CRM solutions.
• Facilitate cross-functional workshops to gather input, validate requirements, and prototype solutions collaboratively.
• Develop and maintain detailed documentation, including business requirements, process flows, user stories, system specifications, and integration points for CRM modules and other technological solutions.
• Ensure all documentation adheres to company standards and is accessible for ongoing reference by stakeholders.
• Design and deliver training materials tailored to the needs of end-users for CRM modules and other technological solutions, ensuring they understand and can utilize new tools and processes effectively.
• Provide hands-on support during training sessions and post-go-live, addressing user concerns and ensuring successful adoption.
• Investigate issues raised by the business during tool implementation, conduct root cause analysis, and collaborate with stakeholders to recommend scalable and maintainable solutions.
• Document resolutions and ensure they conform to best practices in the manufacturing industry.
• Collaborate with stakeholders to prototype and validate CRM processes, ensuring alignment with functional requirements and addressing site-specific needs.
• Assist in the development and execution of test cases, test scripts, and validation scenarios to ensure CRM modules and other technological solutions meet business requirements.
• Work with cross-functional teams to identify dependencies between CRM modules, other technological solutions and ensure seamless integration across Manufacturing, Order Entry, Sales, Engineering BUs, Finance, among others.
• Provide regular updates to stakeholders on the progress of CRM and other technological solutions-related analysis activities, highlighting risks, issues, and key decisions.
• Prepare detailed reports and dashboards to track progress, KPIs, and alignment with project milestones.
• Lead the design of enhancements or customizations to the CRM system and other technological solutions, ensuring alignment with functional and non-functional requirements.
• Support implementation efforts, including data migration, configuration testing, and system setup.
• Support post-go-live activities by resolving user-reported issues, refining processes, and identifying opportunities for continuous improvement.
• Document and define long-term system maintenance and enhancement needs.
  
  

The Ideal Candidate For This Position Will Have

• 5+ years of experience in business systems analysis or technical roles, preferably with CRM implementation or process design responsibilities.
• Demonstrated ability to analyze and optimize workflows in Manufacturing, or/and Order Management, or/and Sales, or/and Engineering HVAC, or/and others.
• Bachelor's degree in computer science, engineering, or a related field.
• A post-secondary degree or diploma in Business Administration, Information Technology, or a related discipline, is an asset.
• Relevant certifications, such as CBAP, ITIL, or CRM or ERP-specific credentials (e.g., Salesforce, HubSpot, Microsoft Dynamics 365), are an asset.
• Proficiency in Microsoft Office Suite, especially Excel for data analysis, pivot tables, and advanced formulas.
• Expertise in process mapping tools such as Visio, or BPMN software.
• Knowledge and expertise in SQL or data querying is a must.
• Strong analytical and problem-solving skills, with the ability to dissect complex workflows and propose actionable solutions.
• Excellent communication and interpersonal skills to bridge the gap between technical teams and business users effectively.
• High competency in multi-tasking, prioritizing tasks, and meeting deadlines within fast-paced environments.
• Collaborative and team-oriented mindset with the ability to engage cross-functional stakeholders and drive consensus.
  
  

Should this excellent opportunity interest you, please submit your resume, including salary expectations.

Price Industries Limited hires based on merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at [email protected].

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.