Team Lead - Entrepreneurs with Disabilities - #94968
Prospect Human Services
Team Lead Business Advisor - Entrepreneurs with Disabilities (EDP)
Part Time – 22.50 Hours/week
$30.00 - $35.00 / Hour
Break Barriers. Employ Change.
At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.
We welcome anyone who is looking for a better life through employment. We work with candidates who have degrees; we also work with people who are experiencing homelessness or experiencing a mental health condition or challenge. We can help upgrade clients skills; we can also work with an employer to help them understand a disability. Above all, we’re creative and resourceful.
Recognizing that not everyone learns in the same way, our methods include art and the great Alberta outdoors as tools. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, let’s get to work!
What will you do?
Team Lead Responsibilities:
Works with the Program Manager to:
- Ensure contractual service elements are being delivered and that program outcomes are being met;
- Oversee and ensure completion of funder reports;
- Coordinate team schedules, workloads, and caseloads to make sure tasks are completed on time and to a high quality, ensuring client and stakeholder satisfaction;
- Provide guidance and support to the team with complex client and/or stakeholder situations; and
- Plan, lead and/or participate in team meetings.
Provides input and support on strategic direction of the EDP Program:
- Conducts market analysis/environmental screening to pinpoint areas of opportunity and weakness within the program;
- Assists with the preparation of any grants, proposals or reports;
- Provides proactive solutions to address skill gaps/workforce planning initiatives; and
- Continually evaluates associated communities/competitors’ strategies and programs.
- Collaborates with the Program Manager to ensure overall short term, annual, and long-term business planning and budgeting initiatives for the EDP program are met:
- Maintains a strong and transparent relationship with the Prairies Can (Funder) staff with the intention of developing mutually beneficial outcomes;
- Monitors the financial viability of the contract by routinely analyzing trends in program performance, and adjusting services to ensure that deliverables are met;
- Provides input, forward thinking ideas and reacts to market changes to establish solutions that will improve service and maximize results
- Manages an EDP client caseload as the lead Business Advisor on the team.
- Collaborates with the Administrative Assistant to complete intake meetings and create client files (paper and electronic);
- Leads Entrepreneurial Assessments on prospective clients to include the development of a customized work plan, including self-directed and directed activities;
- Leads one-on-one client Business Development Consultations that can include assisting them with applying for funding, business registration, marketing, sales targeting, growth planning, and other needs;
- Creates, maintains and oversees all EDP program electronic files in PERCI; and
- Monitors client satisfaction.
- Develops content for group based workshops on entrepreneurial topics and other specifically tailored workshops designed for entrepreneurs with disabilities;
- Collaborates with the external sponsor financial institutions to leverage and utilize their workshops when appropriate;
- Facilitates workshops based on defined schedules and demand;
- Works with other departments, such as Marketing & Communications on branding and consistency of content;
- Assists the MarComm Team in maintaining an online digital and social media presence;
- Analyzes success and areas of opportunity for content delivery;
- Trains other staff on delivery of workshops; and
- Maintains workshops and communicates changes.
Stakeholder Engagement, Network and Mentorship Development
- Represents Prospect in the community by engaging stakeholders, facilitating events, attending trade shows, career fairs, committees and other industry events;
- Establishes and manages a bi-weekly Entrepreneurs with Disabilities Network to assist in creating a safe, productive network for peer collaboration;
- Leverages Prospect’s experiences with peer-support, extensive business network and community partnerships to establish a sustainable, volunteer Mentorship Program for active clients;
- In collaboration with the Prairies Can Business Service Network and Prospect’s employer network, lead the organization and host an Annual Entrepreneurial Connector where clients and other entrepreneurs can network, share successful business practices, learn from leaders in the entrepreneurial community; and
- Remains active within a network that includes other entrepreneurial professionals, business advisors, financial lending institutions, and service providers to stay current on business development trends and activities, best practices and professional development opportunities.
Human Resources Support:
- Participates in the forecasting of department personnel needs, including the recruitment of new team members and practicum students (if applicable);
- Trains, mentors, coaches, and supports EDP Team members to reach their full potential;
- Helps to build and supervise a cohesive team by assisting with performance related concerns and driving performance measures;
- Establishes and supports team morale, teamwork, collaboration and a culture of honest, immediate, and direct communication;
- Ensures all Human Resources related administration is completed in an accurate and timely manner;
- Monitors to ensure training certifications and Government of Alberta FOIP certification for staff are up to date;
- Recommends additional staff training that would be beneficial to the program and works within the training budget;
- Complies with company policies/procedures, provincial, privacy and other job related legislation; and
- Champions Prospect’s goals, vision, mission and brand pillars.
What does it take to do this job?
- Completion of post-secondary education – Business, Management, Human Resources Management, Social Services, Human Services, or an equivalent program;
- 5+ years’ of business ownership, or progressive experience in a related business environment;
- 5+ years’ of leading a small team, sales experience or a combination;
- Knowledge and experience of principles and best practices related to entrepreneurialism;
- Seek out and remain updated on business trends, new economic policies, environmental conditions, and any other factors that can influence growth;
- Intermediate proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook), Zoom and Microsoft Teams, and presentation software; advanced proficiency with internet, online, and social media platforms;
- Exceptional oral communication, teamwork, and interpersonal skills including the ability to build relationships, engage, counsel, motivate, coach, and collaborate with a variety of internal and external stakeholders;
- Proven ability to achieve program outcomes/goals;
- Experience building, leading and retaining a productive, motivated team;
- Ability to read, analyze and understand the Canadian Labour Market; including the ability to predict trends and be proactive in addressing future solutions;
- Experience working with broad range of people and groups;
- Critical thinker who is skilled at project management;
- Demonstrated ability to work in a confidential environment and handle highly sensitive information;
- Integrity, respect and solutions focused with a commitment to inclusive, participatory and sustainable community development;
- Exposure to adult education principles gained through experiences in corporate training, learning development or equivalent experiences developed from content development presentation/facilitation;
- 2+ years’ of experience working with people with disabilities;
- Exposure to working with and / or facilitating the Idea Napkin and the Business Model Canvas;
- Knowledge of skill alignment/skill gaps, workforce planning/initiatives, accommodations, diversity and inclusivity programs/services is an asset; and
- Knowledge/experience/exposure/education working with varying populations.
- All employees must pass a background check.
- All employees must be flexible to work a hybrid schedule of in-office and working-from-home.
If you require an accommodation in order to participate in the application or selection process, please contact the HR department at [email protected].
Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided considers any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.
Break Barriers. Employ Change.
Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Albertans are. We welcome anyone who is looking for a better life through employment, regardless of barriers. We’re creative and resourceful. Our methods include art and the great Alberta outdoors. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, read on!
Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:
Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.
In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.
Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.
Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated, and their contributions help Prospect attain its goals.
Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.