Technical Account Manager - #193495

Are you a strategic thinker with deep technical knowledge and a talent for building strong client relationships? Do you want to be the go-to person for helping businesses make smart, secure, future-ready technology decisions?

Superion Inc. is looking for a Technical Account Manager (TAM) to join our growing team! This isn’t a sales job — it’s a trusted advisory role, where you’ll work closely with our existing clients to ensure their IT environments are healthy, secure, and aligned with their business goals. Think of it as a stepping stone to becoming a Virtual CIO.

Expected Salary Range: $70,000 – $90,000/year depending on experience and credentials.

About the Role

As a TAM, you’ll take the lead on all things technical for your assigned client accounts. You’ll build long-term relationships, run Quarterly Business Reviews (QBRs), help shape IT roadmaps, and collaborate with our service and project teams to deliver results. You’ll support quoting, solution planning, and service delivery — but you won’t be cold-calling or chasing leads. Your focus is strategic, consultative, and relationship-driven.

 What You’ll Be Doing

• Lead QBRs and technology planning meetings with clients
• Serve as the technical face of Superion for assigned accounts
• Provide guidance on cloud adoption, cybersecurity, licensing, and lifecycle planning
• Assist with quotes and proposals for IT solutions and services
• Regularly visit clients onsite and maintain clear, proactive communication
• Coordinate with internal teams to ensure seamless service and delivery
• Use ConnectWise and Hudu to document client environments and recommendations
• Drive client satisfaction and long-term retention

 What You Bring

• 5+ years in IT consulting, technical account management, or solution engineering
• Deep knowledge of Microsoft 365, Azure, networking, and cybersecurity
• Experience with Dell, HP, SonicWall, and Ubiquiti products
• Clear communication, client-facing polish, and strong documentation habits
• Post-secondary education in IT or equivalent real-world experience
• Valid driver’s license and vehicle (some travel to clients required)

Nice to Have

• Experience with ConnectWise Manage, Automate, and Hudu
• Technical certifications (Microsoft, CompTIA, Azure, etc.)
• Previous work in an MSP environment

Work Schedule

• 8:30 AM – 5:00 PM, Monday to Friday
• Some evenings or weekends as needed (but we respect your time)

Why Join Superion?

We’re a fast-growing IT and cybersecurity company based in Cloverdale, BC. Our mission? Help Canadian businesses run better and safer with smart, secure technology. We’re serious about IT — and about creating a work environment that’s supportive, transparent, and full of growth opportunities.

At Superion, you won’t be just another employee — you’ll be part of a team where your voice matters.

Sound Like You?

Send us your resume and a cover letter telling us:

• Why you’re excited about this role
• How your background makes you a perfect fit
• What you’d bring to our team

• Please note that only applications received that include a cover letter will be considered, and this is an in-office position in our Cloverdale BC office, only local candidates will be considered at this time.