Technical Engineer (0-2 years' experience) - #196552

Join a tech company that’s making a difference in healthcare

At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers. 

The role

Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. As a Technical Engineer your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.

Customer Communication & Ticket Handling

• Manage incoming support requests from customers, partners, and distributors via phone, email, chat, and the customer support portal.
• Analyze incoming tickets, perform initial troubleshooting, and aim to resolve straightforward issues efficiently.
• Escalate complex or unresolved cases to senior engineers or specialized teams, ensuring timely handoff and communication.
• Ensure response times are met in accordance with service level expectations (KPIs) and maintain transparent updates for all stakeholders.
  
  

Case Management & Monitoring

• Record and maintain support cases within the ServiceDesk system, including detailed descriptions, risk/safety assessments, and prioritization based on urgency and impact.
• Monitor Sectra system alerts and events, logging relevant findings and initiating appropriate actions according to internal procedures.
  
  

System Support & Configuration Assistance

• Assist in the installation and configuration of Windows-based servers, databases, and enterprise applications within Sectra’s imaging solutions.
• Support cloud configuration tasks in Microsoft Azure environments for health IT systems under the direction of senior engineers.
  
  

Integration & Collaboration

• Collaborate with higher-level technical engineers to support the integration of Sectra solutions with hospital systems, including EMRs, RIS, and third-party AI applications, using standard interfaces such as DICOM, HL7, and custom APIs.
• Participate in project work and configuration tasks of moderate complexity, contributing to the successful deployment and support of healthcare IT systems.
  
  

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So are you a fit?

• Excellent communication skills, both written and oral in English.
• A degree in computer engineering with strong academic performance, or equivalent.
• A passion for service excellence, with exceptional customer service.
• Highly organized and deadline-driven, and enjoy a fast-paced work setting.
• Also nice to have:
• Experience working with IT service desk or customer service
• Experience working with PACS, RIS, DICOM, HL7, IHE and other healthcare interoperability standards
• Experience working with Windows, MS SQL Server, SQL Server AlwaysOn, networks, Active Directory, server clustering, scripting tools, Microsoft Azure and VMware
• Ability to communicate in multiple languages (French would be a definite asset)
  

How We Make Your Work Meaningful And Rewarding

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.

In addition to competitive salary and performance-based incentives, we offer plenty of exciting benefits and perks, including:

• Education assistance for team members to continuously enhance their knowledge
• Robust health, dental and vision benefits, effective the month following your start date
• Monthly health spending account
• RRSP matching after 3 months of employment
• Reimbursement of home internet expense
• 4 weeks of vacation at a minimum
  
  

Our salary range for this role falls between $71,500 and $91,500. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate’s education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

We use AI-powered tools to help streamline our hiring process, but rest assured—every application is personally reviewed by a qualified recruiter to ensure fairness, accuracy, and compliance with employment standards.

The goal is for the right candidate to start as soon as possible.

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.