Territory Manager - #191954

Let’s unpack this – Who are we?

mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.marcone.com .

About TML

For more than 50 years, TML Supply Company has provided the Ontario HVAC/R industry with industry-leading products, knowledgeable staff and professional services. With 12 locations, TML carries the HVAC industry’s most popular products and brands, from standard air conditioning units to specialty cold-climate heat pumps and ductless or rooftop units. They are a trusted provider of top-notch brands including as ICP, A.O. Smith, Rinnai and IPEX. For more information, visit tmlsupply.com .

Summary : The Territory Manager is responsible for calling on new and existing assigned customers for purposes of sales growth, promotional activities, new product introduction, problem resolution, customer training, and developing the dealers business. This role is responsible for territory saturation and sales growth through excellence in customer service and utilization of company sales tools and systems. This role calls on customers independently, with the sales manager, in person and via phone calls. Additionally, this role reports on market competition and other territory sales influences.

Customer Interaction

• Provides excellent customer service through consistent and timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
• Effectively communicates with assigned customers through direct purposeful sales calls, phone calls, texts, fax, email, mail, and other means as required.
• Conducts personal interactions with customers representative of a company with strong, ethical standards
• Properly communicates customer issues with appropriate company personnel and vendors
• Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution
  
  

Territory Sales Activities & Performance

• Achieves performance to Overall Sales Budget – Revenue.
• Achieves performance to Equipment Sales Budget – Revenue.
• Achieves performance to Overall New Business Budget – Revenue.
• Achieves performance to Equipment New Business Budget – Revenue.
• Responsible for growth of new accounts and customer relationship development within the assigned territory.
• Responsible for sales penetration of assigned base customer accounts and customer relationship maintenance.
• Responsible for contacting all assigned customers monthly notifying them of essential information pertaining to products, promotions, changes in the company, training, and sales performance.
• Assists in meeting vendor goals and plans
• Engages in Sufficient Cold Calling Activities in order to maintain an adequate customer pipeline.
• Sufficiently develops and maintains customer opportunity pipelines to a size that will support assigned new business goals.
• Expertly demonstrates the ability to successfully close sales opportunities.
• Expertly demonstrates the ability to create detailed, organized, and complete sales presentations designed to increase sales.
• Capable of presenting information in front of large groups of people
• Demonstrates the knowledge needed to help a customer grow their business through sales processes, understanding financials, creating programs, properly pricing jobs, and incorporating financing in their business.
• Demonstrates the ability to make critical, difficult decisions in matters of importance when appropriate.
  
  

General

• Expected to comply with all company policies, procedures, guidelines and other relevant company documentation.
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.
  
  

Job Requirements

• High school diploma or GED equivalent; post-secondary education in business or sales is an asset.
• 3 years of proven experience in business and/or commercial sales; plumbing or HVAC knowledge is an asset.
• Strong time management, organizational, and decision-making abilities.
• Highly self-motivated and goal-oriented.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Proficient in MS Office, Excel, Outlook, and WMS (Warehouse Management System).
• Skilled in using computers, photocopiers, scanners, phone systems, and other technology relevant to the job
  
  

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