user support technician - #226200

Progressive Auto Sales


Date: 1 week ago
City: Sarnia, ON
Salary: CA$29.05 per hour
Contract type: Full time
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
  • or equivalent experience

  • Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents

  • Employment terms options

  • Early morning
  • Evening

  • Employment terms options

  • Shift
  • Morning
  • Night
  • Day
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week

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