Vacation Consultant - #232228

Important Timeline

We are actively conducting interviews throughout July and August. Please note that, although interviews are taking place now, successful candidates are expected to begin the role in mid-September.

Schedule

Candidates must have flexibility, as this is not a standard Monday–Friday role. The position follows a shift-based schedule that may include rotating hours, evenings, weekends, holidays, and occasional overtime as required.

Purpose

Reporting to the Team Lead, Sales, this role sells Rocky Mountaineer experiences to travel trade partners and guests, creating life-changing moments through every interaction. The Vacation Consultant manages inbound and outbound sales opportunities, guiding guests through the sales cycle, maximizing revenue, and delivering a high standard of service. Each interaction is treated as both a sales opportunity and a meaningful guest experience.

Key Responsibilities

Sales Process Execution

• Promote and sell Rocky Mountaineer vacation experiences, exceeding guest and partner expectations while optimizing revenue
• Handle incoming and outbound calls with professionalism, tailoring recommendations to guest needs
• Apply the defined sales process to drive conversion and upsell opportunities
• Continuously improve personal sales performance, demonstrating initiative, resilience, and accountability for results
  
  

Relationship Management

• Build and maintain strong relationships with travel partners and guests, creating positive and lasting impressions
• Collaborate with Business Development and internal teams to support shared sales goals
• Communicate clearly and adapt approach to suit different audiences, fostering trust and alignment
  
  

Service and Booking

• Provide accurate, up-to-date product, policy, and booking information
• Manage follow-ups and process bookings accurately in compliance with company standards
• Take ownership of issues and resolve them proactively to ensure a positive outcome
• Identify opportunities to enhance service and streamline processes
• Assist with projects as assigned by the Team Lead, Sales or Manager, Reservations.
  
  

Qualifications

Education / Certification / Licenses

• High school education of equivalent experience required
• Travel insurance certification required within six months
  
  

Experience

• 2 years’ experience in a sales or guest service environment with the ability to build immediate rapport
• Previous experience in tourism/hospitality industry, call center, and/or sales environment an asset
• Experience with service recovery and problem solving
  
  

Skills & Attributes

• Strong communication and interpersonal skills, with the ability to influence and build rapport quickly
• Sound judgment and problem-solving skills, with a focus on timely, effective decisions
• Organized with strong time management and the ability to prioritize in a fast-paced environment
• Self-motivated, accountable, and comfortable working independently while contributing to team goals
• Adaptable and open to change, with a continuous improvement mindset
• Positive, professional, and guest-focused approach, with attention to detail
• Proficiency with standard business tools and reservation systems; additional languages an asset
  
  

Work Environment

• Fast-paced sales centre environment with a hybrid work model (3 days in office, Greater Vancouver area)
• Regularly required to sit or stand at a desk, use hands and fingers to operate a computer and telephone, and communicate clearly
• Specific vision abilities required due to computer-based work
• Shift work consisting of scheduled hours with potential for rotating schedules, including evenings, weekends, holidays, and occasional overtime
• Participate in ongoing training related to new and changing products, often delivered remotely
• Manage high call volumes in a queue environment while multitasking across systems to access and provide accurate information
  
  

Compensation

The base salary offered for this role is $50,000.00 per annum and can vary based on job-related expertise, qualifications, experience and internal equity. Eligible for Armstrong Collective's dicretionary bonus program.

Eligible Benefits

Armstrong Collective supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes: 

• Medical, Dental, Vision, Life Insurance.
• Short term disability, long term disability benefits.
• Travel emergency assistance. 
• Vacation time and sick time.
• Up to 5% RRSP and/or TSFA match. 
• Two complimentary annual train tickets after first year of employment.
  
  

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment. 

Please ensure to opt-in for text messages when you apply in order to receive interview updates.  

#ArmstrongCollective