Agent, Registry

Teranet
Full time Full day
Mississauga, ON

Who We Are

Teranet is an international leader and pioneer in electronic land registration systems and commerce. As the exclusive provider of Ontario’s online property search and registration, we developed, own, and operate the Ontario Electronic Land Registration System – one of the most advanced, secure, and sophisticated land registration systems in the world. In Manitoba, Teranet owns and operates The Property Registry, providing certification of titles to land, maintains land records, and offers reliable information of financial interests in personal property to the public. Teranet also offers a complementary suite of innovative solutions for a number of key industries, including real estate, financial services, law, and government and utilities

To learn more about who we are visit our website: www.teranet.ca

Why Teranet

We are a Canadian company and a global Innovator in electronic services and solutions. We operate one of the most advanced and secure registration systems in the world. We are the market leader in Registry Services, with best-in-class solutions for real estate, financial services, law, and government. We have a fun and collaborative culture and are one of Canada’s top companies for employee engagement. We are a talent-driven organization and invest in our people and their career growth. We improve the lives and businesses of our clients

About the Role

The Registry Agent is responsible for processing client requests in various Registries across Canada and the United States. The successful Registry Agent will ensure that all Search and Registration activities are conducted within the framework of client service level agreements. The Registry Agent is responsible for sending and receiving all Provincial Registrations, completing Data Entry of Manual Registrations (where applicable), generating Weekly Billing and Invoices, and uploading of EFT Files for payment

What will you be doing

  • Using internal/external applications, monitor queues, and process transactions within service level agreements and bench-marked processing turnaround times. Ensure queues are processed in priority sequence and that all processes and procedures are followed
  • Accurately process billing of client requests; adhere to client fee schedules and Government disbursements
  • Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to Teranet CMS practices and company compliance
  • Answer calls promptly and professionally respond to clients. Participate in continuous improvement with a focus on service excellence
  • Assist co-workers and clients as required; escalating issues, identifying efficiencies

About You

  • You have strong attention to detail with an accurate typing of 40wpm
  • You possess strong verbal and written communication skills
  • You can multi-task, problem solve, research, and follow instructions
  • You have demonstrated the ability to exercise the appropriate analytical and judgment skills required in dealing with moderately complex procedures
  • You have the ability to perform under pressure; operational changes, high volume, and tight deadlines
  • You have knowledge of the Provincial Real Property search
  • You know the Provincial Corporate and Bank Act Services
  • You have knowledge of relevant Provincial websites
  • Overall experience with MS Office and the ability to navigate through website content and various applications
  • You have customer service experience
  • You have experience working in a fast-paced, performance-based environment

What We Offer

  • A competitive and comprehensive Total Rewards Package
  • A company with stability and strong government partnerships
  • An Opportunity to be part of an organization that is in growth mode through numerous acquisitions
  • An Opportunity to contribute to our teams and grow the Teranet brand
  • An environment where you will be challenged and supported daily

What’s It Like At Teranet

  • We operate through our core values
  • We have received numerous awards for our technologies and our successful partnership with the Government of Ontario
  • We have been recognized as one of Greater Toronto’s Top Employers for 4 consecutive years
  • We have a rich history, and we are pleased to make you a part of our exciting future

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs

Come As You Are. We Like You that Way!

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