Financial Crime Risk Quality Assurance Analyst

Coast Capital Savings
Full time Full day
Surrey, BC

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.








Financial Crime Risk Quality Assurance Analyst










Location: British Columbia (CA-BC)


Job Type: Full Time


myWork Options: Remote, Hybrid & In-person


What’s the job?
The Financial Crime Risk Quality Assurance Analyst (the “QA Analyst”) is responsible for ensuring the high standards set for work completed by Financial Crime Risk Management Analysts and Investigators is met. The incumbent monitors and tests analyst and investigative teams against the FCRM processes and procedures, and ensures the team is appropriately detecting, analyzing, investigating and preventing financial crime at Coast Capital in order to protect Coast Capital and its members against financial crime threats. The incumbent has experience identifying potential legal, regulatory and reputational risks, and must maintain current awareness and understanding of relevant financial crime and legal information in order to support the financial crime program strategy for Coast Capital. As a subject matter expert, the QA Analyst plays a fundamental role in ensuring Coast Capital remains within its financial crime risk appetite and is a key point of detection for financial crime risks.






What you’ll get to do:



  • Develop QA reviews plans and maintain scenario library for “below the line” testing of Transaction Monitoring System scenarios, alert scoring engine and any other AML models.

  • Create weekly, monthly and quarterly reports on review work performed for management.

  • Support or lead future phases of efforts related to tiered monitoring such as auto-closure, segmentation, profiling.

  • Using technology-based financial crime monitoring/detection tools and reports, conduct quality assurance review of the FCRM teams ability to monitor/analyze account activity for potential financial crime, identify potential misses and follow established practices to escalate/mitigate losses.

  • Identify/analyze weaknesses in procedures from the review of account activity and make appropriate recommendations in operations and processes (rules, trends, schedules) to address these weaknesses and mitigate future risks.

  • Responsible to compile and analyze financial crime risk production data and information and provide independent inferences based on compiled information.

  • Conduct critical review and testing on the work product of financial crime risk analysts and investigators to ensure standards met and risks addressed.

  • Communicate and review test results and findings with financial crime risk analysts and investigators, and monitor for improved results.

  • Responsible to develop and implement standardized QA process (e.g., sampling) for all coverage areas.

  • Enhance the QA process (e.g., sampling) through iterative and continuous improvement for all coverage areas.

  • Document, analyze and communicate key risk and performance metrics related to quality reviews.

  • Analyze data for root cause and trends for metrics that are outside of appetite. Translate into training needs, policy/procedure revisions, standardize alert review process and other needs identified during the QA process with the Senior Manager, Financial Crime Risk Operations, Manager Investigations and the VP, Compliance and Financial Crime Risk Management.

  • Create and provide training sessions to individuals or groups as needed on identified gaps, risks, and new technology/process.

  • Assist Senior Manager, Regulatory Compliance and Senior Manager, FCRM Ops in accomplishing department goals through projects, initiatives and compliance program development.

  • Maintain an expert level working knowledge of relevant statutes including the Criminal Code, PCMLTFA, fraud, reputational risk and related case law.

  • Represent CCS in criminal and/or civil proceedings to provide direct or interpretive evidence on behalf of CCS as may be needed

  • Monitor, identify and analyze risks, and immediately communicate new financial crime trends and emerging risks to internal partners at various levels - staff, manager, directors, and senior management – and escalate to senior management for communication to external partners (e.g. other financial institutions, law enforcement, Central 1, etc.).

  • Rapidly prioritize and escalate where appropriate when dealing with time-sensitive financial crime related incidents identified through the QA review process to comply with regulatory requirements and Financial Crime SLAs.

  • Support additional compliance and FCRM functions as needed.






Who are we looking for?



  • Minimum 4-6 Years of current Job-Related Financial Crime Risk Management (Fraud, AML/ATF) Experience

  • High School Diploma plus completion of a Diploma Program (two years of formal education or equivalent).

  • Risk designation (minimum ACAMS or equivalent) in good standing with minimum 3 years post completion experience.

  • Proficient understanding of CCS processes, procedures and policies.

  • Advanced knowledge of MS Excel, Work, Outlook, PowerPoint

  • Proficient knowledge of Corporate Security policies/procedures.

  • Proficient knowledge of Coast Capital Savings Banking system.

  • Proficient knowledge of computer applications such as database management, word processing and user specific security computer programs.

  • Proven proficiency in internal control development and testing

  • Proficient skills in relation to word/data/spreadsheet/communication software programs.

  • High level of oral and written communication skills.

  • Strong organizational and time management skills.

  • Strong team player while being able to work well independently with minimal supervision.

  • Exceptional attention to detail.











Why join Coast Capital?


Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.


Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.


A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.


Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.


Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.


Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.


Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.


Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.


An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.


We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.


Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.






Equity, Diversity & Inclusion at Coast Capital


At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.






COVID-19 at Coast Capital


Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.


Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.

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