Appointments Clerk - Phlebotomy - Temporary Full-time -2025-13408 (2025-13408) - #190148

Sunnybrook


Date: 4 days ago
City: Toronto, ON
Contract type: Full time
Summary Of Duties

  • Scheduling patients for Glucose Tolerance Test.
  • Greets, receives, instructs and directs patients, relatives, visitors, and hospital staff.
  • Performing telephone and reception duties.
  • Obtains primary patient demographics, OHN or third party billing information from patients as required.
  • Data entry in relevant information systems as required.
  • Assist with training and CQI initiatives.
  • Entry workload.
  • Other clerical duties as required.

Qualifications/Skills

  • OSSGD or equivalent as recognized by the Ontario Ministry of Education.
  • Post-secondary job-related course and recent related experience preferred.
  • Outstanding customer service skills essential.
  • Demonstrated Patient-Focused Care behaviour.
  • Strong working knowledge of software packages such as Excel/Word/Windows.
  • Excellent problem-solving skills, ability to deal with conflict and communicate appropriately with patients, residents, families, and staff.
  • Demonstrated good interpersonal and communication skills.
  • Ability to organize work effectively, demonstrate initiative, and work at a fast pace in an unpredictable environment.
  • Demonstrated understanding and ability to work in an inter-professional team environment.
  • Typing 40 w.p.m. with maximum 5% error rate required.
  • Demonstrated understanding of medical terminology an asset.
  • Familiar with Accreditation Canada - Diagnostics (ACD) requirements.

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