Asset Specialist (Job Req #2024-036) - #189003

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Asset Specialist is responsible for the accuracy of our customer asset database and serves as a resource for the Sales, Product Marketing and Technical Support teams.

Ross Video maintains a detailed database of equipment, software and other materials which have been purchased by customers for use at their locations. Customer asset records are critical elements of renewal creation and technical support processes.

The Asset Specialist will take a proactive approach to recommending new processes or functionality which will support the growth of recurring business in all our channels. The Asset Specialist will also be very process-driven, creating and improving upon existing processes and maintaining process documentation.

They may also be asked to lead specific asset-related projects.

Who you report to: Manager, Data Operations and Business Analysis

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

• Provide support to Product Marketing, Sales, and Tech Support on Customer Assets.
• Responsible for daily maintenance reports for asset data completion
• Assist in updating asset data in SFDC on an ongoing basis.
• Help create and maintain asset “rules” within SFDC, ensuring consistency in how we present assets across product lines.
• Create and update process documents related to all job-related tasks
• Perform other related duties as required.
  
  

Who you are:

• High School Diploma or equivalent (post-secondary is a plus)
• Knowledge of sales processes and/or experience in sales
• Basic Knowledge & Proficiency with standard office tools such as MS Word, PowerPoint and Visio
• Basic Knowledge & Proficiency (minimum 1 year experience) with Salesforce.com would be considered an asset
• Extremely detail oriented – passionate about accuracy
• Organized – able to juggle the demands of multiple projects
• Proactive and action oriented
• Strong interpersonal skills - an ability to collaborate effectively within a team environment
• Adaptable in a fast-paced, multi-project environment
• “Change agent” who is interested in improving internal processes
• Ability to collaborate as well as work independently
• Analytical mindset that can identify root causes and offer solutions for corrective action
  
  

Home based role with the ability to travel to our Ottawa, Ontario, Canada location on occasion.

Equity, Diversity & Inclusion

At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.