Assistant Credit Manager - #195521

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As the Senior Credit Manager's right-hand, the Assistant Credit Manager plays a key leadership role in the Credit Department, overseeing credit operations and team performance, driving strategic initiatives, and ensuring effective account management, collections, and claims in alignment with Trail's policies. You'll lead daily activities, resolve complex credit issues, and support evaluations across diverse portfolios, including Single Family, Apartment Replacement, and Retail Net 30 accounts.

What People Say About You

You're a confident, strategic thinker who leads by example and thrives in dynamic environments. You excel at mentoring others, resolving escalated issues, and making sound credit decisions that protect the business while fostering long-term customer relationships. You're driven by process improvement and cross-functional collaboration.

As the Assistant Credit Manager, you will

• Oversee daily operations of the credit team, ensuring accuracy, efficiency, and compliance
• Support and coach credit team members, providing guidance on escalations and account management
• Perform and review credit evaluations for new and existing customers
• Partner with internal stakeholders (sales, operations, finance) to align credit practices with business goals
• Manage high-risk accounts, assist with collections, and recommend credit limits or holds
• Review purchase orders, terms, contracts, and documentation for accuracy and policy compliance
• Lead and facilitate credit-related training initiatives across departments
• Support the Senior Credit Manager with strategic planning, reporting, and special projects
• Contribute to account reconciliations and cash application processes as needed
• Identify process inefficiencies and propose solutions for improvement
• Represent the credit function in internal meetings and customer discussions when required
  
  
  

To be successful in this role, you have

• Several years of experience in credit and collections, including supervisory or leadership experience
• Strong analytical and decision-making skills
• Excellent communication and interpersonal abilities
• In-depth understanding of credit policies, risk evaluation, and documentation
• Proven ability to coach and develop team members
• Highly organized with strong attention to detail
• Proficient in Microsoft Office, especially Excel
• High level of accountability and ownership
  
  
  

The Experience We Like To See

• Experience in retail, distribution, or a customer-facing industry
• Bachelor’s degree in Business, Finance, or a related field
• Experience with ERP systems and reporting tools
• Project coordination and process improvement experience
  
  
  

Work Environment

• On-site at Richmond Head Office
• Monday to Friday, 8:30 AM – 5:00 PM
  
  
  

Why Join Trail?

• Vacation + PTO
• Generous Employee Discounts
• Employee Recognition Program
• Gym Membership Discounts
• Professional Development Support
• Career Growth & Advancement Opportunities
  
  
  

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?