Campus Store Clerk - #231602

Provides a variety of customer service-related duties including cashiering, merchandising, answering customer inquiries, and providing support for customer printing.

MAJOR DUTIES & RESPONSIBILITIES

• Provides customer care including acknowledging and greeting customers, encouraging purchases through product and service recommendations to meet customers’ needs, and responding to customer requests.

• Performs cashier duties such as receiving payments from customers for merchandise and print jobs; maintains daily cash float balance and summarizes daily cash sales.

• Performs front-end printer and photocopier functions and services.

• Performs a variety of clerical duties such as word processing, data entry, answering the telephone and responding to emails.

• Provides support to the Print Services production team including creating quotes and job tickets from the print management software.

• Assists with the upkeep of front of store including stock replenishment, merchandising and display changeovers, organization and cleanliness, and pricing and labeling.

• Provides support to student printing such as filling paper and toner, clearing paper jams, and answering questions.

• Assists in updating user and device data in fleet management system.

• Performs the production and issuing of the TRU Campus ID Card.

• Provides support for campus store receiving.

REPORTS TO
Manager, Ancillary Retail Services

EDUCATION:

• Grade 12 plus a one-year post-secondary diploma or equivalent

EXPERIENCE:

• One year’s experience in a print services related office environment including proven experience with Microsoft Office, Acrobat, and print management software
• Related retail experience

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• High level of proficiency with Microsoft Word and Excel
• Ability to handle cash and working knowledge of cashiering in a retail environment
• Ability to communicate effectively both verbally and in writing
• Ability to deal courteously and tactfully with customers
• Ability to operate related equipment such as cash registers and printers
• Knowledge of POS systems (i.e. WinPrism and WebPrism)
• Ability to reformat and print projects from multiple page layout and document creation software programs

WORKING CONDITIONS

• Standing for long periods of time
• Sitting in front of computer for long periods of time
• Ongoing contact with staff and customers
• Ability to lift weights of up to 10 kg