Casualty Claims Adjuster - #192929

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for an Intermediate Claims Professional to join our Atlantic Casualty team to handle liability claims.

The Claims Liability Professional role is to investigate, evaluate, negotiate, and settle Casualty claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity and expense management, in addition to excellent customer service.

Let us help you take your career aspirations to the next level within a talented team who live the Aviva Values of Commitment, Community, Confidence and Care for our customers and one another. As a member of our Atlantic Casualty team, you will put your passion for claims and people to purpose within a dynamic, fast-paced and rewarding environment while continually striving for success for yourself, our team and Aviva. The successful candidate will thrive within a high-performance culture, readily accept new challenges, and continually improve their knowledge and skills. The successful candidate will also serve as a mentor to their colleagues while displaying a strong technical ability.

Come join our team!

What You’ll Do:

• Interpret and confirm insurance coverage
• Investigate, evaluate, and settle Casualty claims with claimants or their representatives
• Direct and manage file investigations and if required instruct IA’s or Defense Counsel as needed
• Ensure file reserves are timely and accurate
• Proactively manage communication with our customers and stakeholders
• Clearly document and summarize file activity
• Understand and support Aviva’s claim procedures and guidelines
• Regular and proactive reviews of file strategy plans

What You’ll Bring:

• 3+ years of experience handling Casualty claims
• University degree or equivalent
• CIP or working towards CIP
• Currently licensed or qualified to be licensed to handle Casualty Claims in all Atlantic Provinces
• Bilingual French and English is a strong asset
• Ability to work independently and effectively in a fast-paced environment within our hybrid working environment
• Strong working knowledge of Personal and Commercial liability claims
• Exceptional written and oral communication skills
• Well-developed organizational skills
• Genuine adaptability, flexibility and integrity
• Committed team player with a positive outlook and sense of humor
• Superior interpersonal, oral and written communication skills
• Excellent problem solving and critical thinking skills
• Sound decision making capabilities, taking ownership and accountability for your actions
• Outstanding listening abilities in all interactions with customers and colleagues and willingness to accept and provide meaningful feedback

What You’ll Get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.