Contract Manager, Commercial Airlines - #225692

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This employment opportunity is open to all applicants.

Reporting to the Assistant Deputy Minister, Corporate Services, The Contract Manager, Commercial Airline is responsible for the comprehensive oversight, coordination, and performance management of the Government of Nunavut’s Service Agreement for Medical Travel, Family Services Travel, Duty Travel, and Less‑Than‑Load (LTL) Air Freight (2025 Travel Agreement). This role ensures that all contractor‑delivered air transportation services meet GN requirements related to safety, reliability, customer service, equitable access, Inuit employment, pricing structures, and contractual obligations. The position also supports GN departments through technical guidance, issue resolution, operational analysis, and reporting. This position operates at GN‑wide scope and serves as the primary Government of Nunavut administrator for the 10‑year Travel Agreement. The role requires continuous coordination with Health, Family Services, and Government of Nunavut staff responsible for travel and freight, as well as direct engagement with the contractor’s operational units, federal agencies, airport authorities, and community stakeholders. The incumbent validates pricing adjustments such as Fuel Adjustments and the Aviation Inflation Adjustment, monitors Public Service Obligation route requirements, manages GN’s volume commitments, and leads service recovery and complex dispute resolution processes.

The primary responsibilities of this position includes but are not limited to the following:

• Administers all components of the Travel Agreement, ensuring GN and contractor compliance with contractual, operational, financial, safety, and regulatory requirements.
• Interprets complex contractual provisions and provides guidance to GN departments on the correct application of Agreement terms.
• Conducts comprehensive performance monitoring across Medical Travel, Family Services Travel, Duty Travel, and LTL Freight programs.
• Provides continuous oversight of operational performance across all contracted airline services, monitoring key indicators including flight reliability, cancellations, delays, system outages, schedule changes, and network disruptions.
• Maintains strong operational communication channels with the contractor’s System Operations Control Centre (SOCC), station managers, customer service teams, reservation units, and freight operations to identify issues early and ensure timely resolution.
• Oversees Performance Credit Matters, including identifying deficiencies, validating supporting evidence, and recommending appropriate credits or penalties.
• Leads development, implementation, and updates of exception management, service recovery procedures, and service interruption protocols.
• Leads comprehensive oversight of all reporting obligations under the Travel Agreement, ensuring all contractor submitted monthly, quarterly, and annual reports are accurate, complete, and compliant with GN standards.
• Collaborates with federal transportation agencies, airport authorities, and regulatory bodies on matters that affect GN mandated services, operational standards, or northern aviation requirements.
  
  

The knowledge, skills, and abilities required for this position are usually obtained through the completion of an undergraduate degree in business administration or related field from a recognized Institution with a minimum of 3 years related experience, including but not limited to airline, travel management and/or airport management experience. Accreditation from industry professional organizations such as the Supply Chain Management Profession, Certified Project Management and or the Canadian Professional logistics institute is a strong asset

This is a Position of Trust and a satisfactory Criminal Record Check is required.

The Official Languages of Nunavut are Inuktut, English and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset. Knowledge of Inuit communities, culture, land,Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross-cultural environment are also considered assets.

An eligibility list may be created to fill future vacancies.

• The Government of Nunavut is committed to creating a representative workforce; therefore, priority will be given to Nunavut Inuit who self-identify as being enrolled under the Nunavut Agreement in accordance with the Priority Hiring Policy.
• Government of Nunavut employees serving a probationary period must obtain and provide written authorization from the deputy head of their employing department. The authorization from the deputy head must accompany your application for your application to be considered.
• Possession of a criminal record may not disqualify candidates from being considered. An assessment of the criminal record will be measured against the scope and duties of the position. This is only a requirement for positions that require a satisfactory criminal record or vulnerable sector check.
• Applicants may submit their resume in any of the Official Languages of Nunavut.
• Only those candidates selected for an interview will be contacted.
• The onus is on candidates in receipt of foreign post-secondary education credentials to have their foreign credentials assessed through a recognized Canadian education institution. Failure to do so may result in the rejection of their application.