Customer Relationship Manager - #182291

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Opentext - The Information Company

As the Information Company, our mission at OpenText is to create software solutions and deliver services

that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information

Management.

YOUR IMPACT

Customer Manager’s (CM) at OpenText, are part of a global team of highly skilled and entrepreneurial

professionals who understand that their customers are experiencing unprecedented change. Your

customers trust in you to help them solve their most pressing business problems and to support them in

their digital journey.

What The Role Offers

In this role, your primary objective is maintaining and growing revenue by developing programs with

strategic customers that will drive community programs and community revenue. Customer Managers

are focused on building and growing relationships with an assigned set of accounts. This includes

upselling and cross selling OpenText services. You will promote OpenText’s solutions, support, and

services capabilities. Through formal and informal activities, you will market our capabilities to existing

customers, with a view to strategic enterprise agreements and high-touch customer interactions at all

levels. As the primary point of contact for your assigned accounts, you will work closely with Sales,

Services, Support, Legal and Finance to ensure customer satisfaction.

• Sell the value of Open Text services and support programs and drive retention as well as
  
  

expansion by developing and strengthening relationships (C level to Manager)

• Providing exceptional service by reaching out via phone, email, as well as on-site meetings on a
  
  

consistent basis to build strong customer relationships.

• Ability to consistently achieve revenue and MCV objectives
• Following a consultative and proactive process to produce competitive renewal process.
• Utilizing a standard operating procedure to bring renewal contracts in at full value and on time.
• Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through
  
  

process of negotiation and adjusting quotes as required to ensure competitiveness of the solution

being presented to the customer

• Constant identification of at-risk contracts and early engagement with internal stakeholders to
  
  

mitigate revenue erosion. This includes contract buy-outs when necessary

• Partnering with Professional Services on implementation projects to make sure services are
  
  

delivered on-time to assure revenue recognition according to SOW/contract

• Constant monitoring of revenue trends for accurate fiscal year revenue forecasting
• Trusted advisor to the customer for their support and business needs.
• Cultivate an environment of mutual value recognized between OpenText and our customers.
• Take ownership of the accounts assigned with a strong sense of urgency to manage a portfolio
  
  

resulting in full value, on time renewals.

• Understanding of road map for OpenText solutions to bring additional value to customers and
  
  

growing revenue for assigned territory.

• Being knowledgeable about customer and industry trends relating to B2B, B2C and A2A, that will
  
  

contribute to being a trusted advisor for customers

What You Need To Succeed

• An innovative and creative approach to complex challenges
• Ability to build, manage and execute a sales pipeline that will result in consistent quarterly MCV
  
  

(new business) performance.

• Ability to identify up-sell and cross-sell opportunities, lead pass and partner with field sales to
  
  

successfully close new business for OpenText.

• Developing and maintaining post-sales relationships with named customer accounts, ensuring
  
  

continued renewal and future expansion

• Negotiating
• Managing, servicing, and upselling an assigned territory of accounts
• Operating with minimal supervision given latitude for decision making
• Performing sales activities for assigned accounts to achieve and exceed revenue objectives
• Ability to interact effectively with all levels of a company including C level to Manager
• Ability to prioritize and balance multiple projects, as well as deadlines, in an evolving environment
• 2 years of experience in a customer-facing role in Sales or Customer Success Management
  
  

preferred (Software Sales is an asset)

• Excellent written, oral, presentation, and communication skills
• Excellent critical thinking skills
• Strong communication and negotiation skills
• Eagerness to collaborate within, and across, teams to achieve results
• Ability to work under pressure to meet deadlines
• Think creatively.
• Always act professionally
• We know the confidence gap and imposter syndrome can get in the way of meeting spectacular
  
  

candidates. Please don't hesitate to apply.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in shaping the future of content management solutions. Apply now and be part of our exciting journey at OpenText!  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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