Desktop Systems Specialist - #190678

Location: Richmond, BC, Canada

Work Arrangement: Onsite Monday - Friday

Responsibilities

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner
• Diagnose problems through troubleshooting skills, logic, research, and isolation steps
• Configure, support and perform routine maintenance of hardware and software for desktops
• Troubleshoot PC and printer problems
• Provide basic LAN/VPN support
• Install and upgrade software
• Build and deploy PCs and Laptops
• Record all client inquiries, from initial call to incident resolution
• Manage Active Directory environment
• Maintain VOIP phone system
• Maintain records of hardware, software and network inventory
  
  

Minimum Qualifications

• BS in Computer Science/ Information Management or relevant industry experience
• 5+ years of Desktop support experience in medium to large corporate environment
• Strong Windows 11, Outlook & Office 2016/365 knowledge
• Excellent interpersonal communication skills
• Ability to multi-task
  
  

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD 60,000 - 78,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.