Front Desk Attendant - Sitka - #231503

Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset - making us a leading provider of accommodation solutions.

Civeo Pacific Northwest Employees LP is currently looking to fill a position for a Front Desk Administrator at Sitka Lodge located in Kitimat, BC. The Front Desk Attendant will have a particular focus on reservations and customer service. The Front Desk Attendant works as a member of the Front Desk Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated Supervisor, the successful candidate will work a 14 days on and 7 days off rotation, which may include days, nights, weekend shifts, and statutory holidays.

Key Responsibilities

• Process registrations, departures, and respond to guest inquiries in a timely and professional manner
• Demonstrate and promote a strong commitment to providing the best possible experience for our guests, managers, and staff members
• Communicate to the management team any guest concerns or challenges
• Operate in accordance to established policies, procedures, and quality standards
• Maintain an organized and clean work area
Assist in other areas of operations as needed

Qualifications

• 1-2 years’ hotel experience working in a front desk capacity
• Ability to meet deadlines (email, telephone inquiries, and guest inquiries)
• Strong computer skills with Microsoft Office programs and Hotel reservation systems such as Innfinity
• Must be willing to work shift work, 24hr desk
• Ability to work independently with little supervision
• Ability to multi task and work in a fast-paced environment
• Possess a positive, friendly and professional attitude
• Ability to work well with peers in a group environment
• Excellent oral and written communication skills
• Excellent organizational and time management skills
Proven ability to solve problem

Civeo Pacific Northwest Employees LP is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.