Intake Analyst - #232030

The Review Division and Issue Resolution Office in the Richmond office is looking for a detailed-oriented Intake Analyst to join us.

In this role, you’ll have an opportunity to help people by identifying solutions to concerns and assist with people with diverse backgrounds.

This is a temporary role with an expected end date in December 2026.

How you’ll make a difference: You’ll provide us with your excellent skills in administration and customer service.

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

• Organize and prioritize a high-volume workload.
• Communicate and work effectively with individuals of diverse backgrounds and ensure respectful and positive interactions.
• Actively listen and apply interviewing/questioning techniques to gather and clarify information from a variety of parties.
• Fairly and empathetically address the needs of clients who may be sensitive, adversarial, or hostile.
• High degree of attention to detail and accuracy
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.
  
  

We’re Looking For People Who Can

• Provide outstanding customer service, including responding to phone inquiries and complaints.
• Summarize information and record relevant information into database.
• Assist with maintaining data, reports, and records.
  
  

Your background and experience

• A minimum of Grade 12
• Experience with providing information and assistance to others, including the general public
• Working knowledge of Microsoft Word and Excel
  
  

Learn more: For more information about this position, including the necessary knowledge, skills, and abilities (KSAs), job description, and awareness items, see the Job profiles on WSN.

Important to know

Before we can finalize any offer of employment, you must:

• Confirm you’re legally entitled to work in Canada
  
  

Who We Are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC? It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our Benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:

• Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start
  
  

Learn more: Find out what we offer.

Salary: $35.36/hourly

Want to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
• Pease note that we will be starting standardized assessments prior to the closing date.
  
  

We encourage all qualified applicants to apply. If you require accommodation during the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Any additional application materials must be received by email to HR Talent Acquisition (SM) by 4:30 p.m. PST on the closing date of the competition.