IT Service Delivery & Relationship Manager - #189327

Company: CGL

Department: IT

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English

Additional Information: This/these role(s) is/are currently vacan

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

As the Information Technology (IT) Service Delivery and Relationship Manager you will be responsible to own and manage key enablement relationships with key stakeholders. You will align the function’s services to business needs and transformation initiatives, with a focus on service management and the adoption of new technologies to support the future of work.

How You Will Create Impact

• Envisioning opportunities across assigned portfolios and leveraging in-depth knowledge of business needs and function capabilities to identify and articulate solutions.
• Promoting capabilities, advocating on behalf of business stakeholders, and staying on top of technology trends and the evolving business.
• Managing an assigned portfolio of business relationships and leading planning activities with stakeholders to ensure projects are effectively resources, funded, and completed.
• Collaborating with leaders to develop and implement best practices for documentation, engagement, and communication.
• Driving service management activities through impact analyses, facilitation of advocacy and coaching conversations, and the development of mitigation plans.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have 10 years of progressive experience in IT and project management, including five years experience in a consulting or advisory role.
• You have a post-secondary degree in Business Administration, Computer Science, Technology, or a related discipline. Having a Master of Business Administration (MBA) degree is an asset.
• Having the Program Management Professional (PgMP), Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or the Six Sigma certification(s) is an asset.
• You have expert knowledge of service management and root cause analysis, and a strong understanding of the underlying technical underpinnings of networks.
  
  
  

What You Need To Know

• You will travel occasionally.
• Extended work hours, including evenings and weekends, may be required.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.