Manager, Data Center Customer Operations - #189629

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Performs troubleshooting and supports customers. Supervises the project team.

Typically has 2-3 years of people management experience and is fully proficient with each of the responsibilities indicated.

Responsibilities

Systems Support

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• Summarizes the findings during the troubleshooting and produces incident reports for the customer
  
  

Installation

• Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
• Performs testing of cables before handing to customer
  
  

Vendor Management

• Manages, briefs, and instructs vendors for installation, testing, and labeling
  
  

Maintenance

• Performs preventive maintenance to Data Center equipment to prevent faults from occurring
  
  

Leadership

• Assigns, instructs, and supervises Data Center Technicians
• Plans core duties for Data Center Technicians to complete
• Ability to manage and supervise the project team
  
  

Project Management

• Handles multiple projects and assists in designating work to team
  
  

Technical Expertise

• Extensive knowledge in network and equipment platforms, systems, and circuits
  
  

Qualifications

• 5+ years’ experience
• High School Diploma
• BERT and SONET test equipment
  
  

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The targeted pay range for this position in the following location is / locations are:

• British Columbia State: $107,000 to $161,000
  
  

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

More details about our company benefits will be provided to you by our recruitment team.