Manager, Support & Billing Services - #225402

Who We Are

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

The Medcom division is the leading medical billing services provider in British Columbia, boasting over 30 years of experience and offering a personalized approach to its services.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

Why this role is interesting

This is more than an operations role, it’s an opportunity to shape and strengthen billing operations across British Columbia.

In This Role, You Will

• Support teams through growth, change, and integration
• Build strong, lasting relationships with clients in a service-driven environment
• Enhance operational performance and service quality
• Identify opportunities and help guide the evolution of billing operations across BC
• Contribute to a collaborative and evolving healthcare ecosystem
  
  

This role is well suited for someone who brings experience, sound judgment, and a people-centered approach, and who is comfortable working across both team and client environments.

What You’ll Do

As Manager, Billing Operations, you will support billing teams across BC while ensuring high-quality service delivery and consistent operational performance.

Support & grow teams

• Coach and support a team of billing professionals and team leads
• Strengthen team capabilities and encourage accountability, collaboration, and knowledge sharing
• Foster a positive and inclusive environment during periods of change
  
  

Improve operations

• Oversee billing productivity, accuracy, and turnaround times
• Use performance insights to identify trends, prioritize opportunities, and implement improvements
• Build a strong understanding of operations within your first 90 days
  
  

Client relationships & issue resolution

• Act as a key point of contact for complex issues
• Navigate conflict situations with care and professionalism to reach effective outcomes
• Build and maintain strong relationships with physician clients (virtual and in-person)
• Coordinate and participate in client meetings across the region
  
  

Integration & continuous improvement

• Support the integration of teams, processes, and systems
• Align workflows and contribute to the evolution of best practices across teams
• Keep the Director informed of progress, challenges, and opportunities
  
  

What we’re looking for & how you’ll work

• Proven experience managing and developing teams in an operations or service environment
• Ability to identify opportunities for improvement and contribute to operational direction
• Clear communicator who builds trust and maintains strong working relationships
• Ability to navigate complex situations and support effective resolution
• Experience working with clients in account, service, or partnership roles
• Well-organized, dependable, and able to manage priorities independently
• Comfortable working in a hybrid environment, including regular in-person client meetings
• Based within commuting distance of North Vancouver or Duncan
  
  

Why join Petal

• A hands-on role with a direct impact on physicians’ experience across BC
• A work environment where collaboration and respect are part of everyday life
• An experienced and approachable team
• Evolving tools and processes
• A growing company in the healthcare sector
  
  

What We Offer

• Recurring hybrid work allowance;
• Compensation that recognizes your contribution;
• 4 to 6 weeks of paid vacation per year;
• 5 paid personal days per year ;
• A group RRSP / DPSP plan with employer contribution;
• A modular group insurance plan, from day 1;
• An annual wellness allowance;
• Access to the Lumino Health telehealth application;
  
  

An inclusive environment

Petal is committed to employment equity and encourages applications from underrepresented groups, including women, Indigenous peoples, persons with disabilities, and visible minorities. Accommodation is available upon request throughout the recruitment process.

Good to know

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