Operations Customer Service Representative-2 - #230740

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties:

• Assist in unloading trailers and verify freight against manifests

• Scan, sort, and process packages, including defective items and returns

• Conduct van audits and support sorting operations

• Support and assist shipping, receiving, dispatching, and inventory management

• Support and maintenance warehouse systems and ensure operational efficiency.

• Process returns and complete required documentation in accordance with SOPs

• Handle customer pickups and (front desk assistance to customer)

• Resolve delivery issues by following SOPs and coordinating with relevant teams

• Escalate special cases to management when needed

• Print labels and prepare required documentation

• Process broker returns and return-to-clients shipments

• Prepare daily reports and maintain accurate records

• Perform data entry tasks as needed.

• Train and mentor new employees

• Collaborate with Operations teams to uphold quality standards

• Complete supervisor-assigned tasks as required

• Maintain a clean, organized and hazard-free work environment

• Comply with all Health & Safety protocols

• Provide support for clients and IDCs

• Respond to customer inquiries via phone and email

• Process customer service email requests

• Other duties as assigned

Work Environment: Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

• 
  Short- and medium-term growth opportunities

• Comprehensive group insurance

• Group RRSP program

• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.