Senior Manager, CMS Platform - #195102

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We are looking for a strategic and collaborative Senior Manager, CMS Platform to lead the team responsible for the evolution, delivery, and support of our enterprise Content Management System (CMS). This team builds and maintains front-end components that integrate seamlessly with our CMS, enabling modern and accessible digital experiences across our web properties.

You will play a pivotal role in aligning the team’s delivery with enterprise goals, ensuring platform stability, enabling scalable content and design systems, and supporting business stakeholders and content teams. The ideal candidate blends strong people leadership with hands-on platform management and delivery experience, with a clear focus on operational excellence and user-centric outcomes. Key

Responsibilities

Leadership & Delivery Management

• Lead and develop a high-performing team of developers focused on our CMS-platform delivery.
• Support the definition and execution of the enterprise CMS roadmap in alignment with business priorities and digital experience strategies.
• Manage work intake, planning, and delivery—balancing enhancements, support, and modernization initiatives in coordination with business and project PMs.
• Drive a collaborative, accountable culture built on continuous improvement, coaching, and clear expectations.
  
  
  

Platform Ownership

• Own the CMS platform lifecycle, ensuring reliability, scalability, and alignment with evolving business needs.
• Ensure front-end components and templates follow accessibility, performance, and brand standards.
• Champion the development and maintenance of shared frameworks, design systems, and reusable components.
• Partner with architecture, security, and infrastructure teams to ensure platform compliance and operational excellence.
  
  
  

Business Engagement & Stakeholder Collaboration

• Serve as a key point of contact for UI/UX and content teams, enabling smooth integration of design and content into the platform.
• Collaborate with business stakeholders across marketing, digital experience, and product teams to shape priorities and manage expectations.
• Translate business needs into actionable technical outcomes, ensuring timely delivery and effective communication.
  
  
  

Operational Excellence

• Maintain and evolve operational processes including release management, incident response, and performance monitoring.
• Oversee platform documentation and support SLAs, ensuring clarity, accountability, and knowledge transfer across teams.
• Track delivery metrics and identify opportunities for process and cost optimization.
• Ensure CMS integrations and front-end components meet governance, compliance, and accessibility standards.
  
  
  

Qualifications

Must Have

• 8+ years of experience in software or platform development, with a strong focus on front-end and web technologies.
• 4+ years in people leadership roles, including performance management, coaching, and team development.
• Experience owning and evolving a CMS platform or working in a CMS-heavy environment (e.g., Adobe AEM, dotCMS, Kentico, etc.).
• Proven success in backlog prioritization, stakeholder engagement, and agile delivery management.
• Strong communication and collaboration skills across technical and non-technical teams.
  
  
  

Nice to Have

• Experience in enterprise-scale front-end systems, component libraries, or design system integration.
• Familiarity with accessibility standards, SEO optimization, and web analytics tooling.
• Experience working with UI/UX design teams and content strategists.
• Knowledge of DevOps and CI/CD practices related to front-end and CMS environments.
• Exposure to digital governance and compliance practices in regulated industries.
  
  
  

Why Join Us?

• Lead a critical platform team shaping digital experiences across our organization.
• Partner with passionate designers, content creators, and business leaders.
• Be part of a collaborative and forward-thinking digital ecosystem.
• Contribute to a company that values innovation, quality, and user-centered delivery.
  
  
  

Role ID 213

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
  
  
  

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).