Software Support Specialist - #195942

Who are we?

National Refrigeration and Air Conditioning Canada Corp. is a leading North American manufacturer of commercial refrigeration products marketed under the KeepRite Refrigeration brand name. These products include specialized applications in food storage and processing, industrial process cooling, including evaporator coils, condensing units, condensers, heat transfer and heat recovery and air conditioning products. From the smallest unit to the very largest, KeepRite Refrigeration brings experience and commitment to the refrigeration industry - beginning with the product design and engineering, and continuing through manufacturing, sales and aftermarket support. KeepRite Refrigeration products have been manufactured and distributed worldwide for 80 Years.

About The Role

We are currently seeking a Software Support Specialist to provide support for the Design Tools software, including but not limited to database management/updates, software testing, and data integrity. The successful candidate must have the ability to understand complex problems and offer informed solutions in various situations.

Responsibilities Include, But Are Not Limited To

• Manage the Design Tools software database, its design and development with 3rd party developer(s).
• Maintain all product pricing data in Design Tools along with all supporting pricing for OEM’s, Customers and Sisco’s.
• Maintain multi-brand product pricing data for use in the creation of all LIST Price books.
• Provide software training via webinars or other means as deemed appropriate.
• Support POS process for large projects in collaboration with appropriate Product Specialists & Engineering Department personnel.
• Participate on an “as-needed” basis only in the EDR process, refrigeration system design consultation, requests for special units/options, application bulletins, & backup support.
• Provide Order Entry & IT support when necessary.
• Provide detailed reports and documentation with a frequency determined by Management.
• Occasional travel may be required to provide external sales support as determined by Management.
• Participate in (and coordinate when appropriate) regular team meetings.
• Perform other duties as assigned.
  
  

Preferred Qualifications/ Skills

• Degree in computer science, or a College diploma in a technical or related subject matter.
• Knowledge of commercial refrigeration systems/components and how to apply them.
• Experience with Microsoft Office products, specifically in Excel, working with large spreadsheets and proficient in computer use.
• Experience with Access and SQL databases.
• Detail-oriented with the ability to multi-task, work under pressure, & adhere to strict deadlines, while utilizing Microsoft Office, Windows as well as other computer software.
• Excellent verbal, written communication, and organizational skills while being self-motivated and able to work independently.
• Possess a valid passport with the ability to cross the border between Canada and the USA
  
  

What We Offer

• Top company known for innovation in its field
• Privately owned company with a strong future
• On-site UL-certified lab, with 15,000 square feet of state-of-the-art research and development equipment
• Comprehensive and competitive company-paid benefits package
• Registered DC pension program
• Professional Development and Membership Reimbursement
  
  

Location: 159 Roy Blvd, Brantford, N3R 7K1 (On-site, 5 days a week)

Hours of Work: Monday – Friday, 8:00 am – 4:30 pm/ 8:30 am - 5:00 pm

Accessibility

KeepRite Refrigeration is proud to be an equal opportunity employer, committed to fostering an inclusive and accessible hiring process. We strive to ensure our recruitment, assessment, and selection processes are barrier-free and accommodate applicants with disabilities as needed. Please notify the HR department upon scheduling your interview if you require accommodation in advance.

To learn more about KeepRite Refrigeration, please visit www.k-rp.com