Solutions Analyst - #196439

Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC) training.

We pride ourselves on our unblemished safety record, having flown an industry leading 130,000+ hours of operational training without accident in support of customers worldwide, including Canada, the U.S., Germany, and multiple other NATO allies and international partner nations.

Our vision is to be the most trusted provider of innovative defence training solutions, continuously elevating standards in an industry where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving threats.

Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every day!

Join our team!

Job Summary:

We are seeking a highly motivated and experienced Solutions Analyst to join our IT Applications team. The ideal candidate will be responsible for managing requests and solution delivery with our various Business Units (BUs). This role requires strong collaboration with BU Subject Matter Experts (SMEs) to ensure strong adherence to established processes. The Candidate will actively participate in designing solutions, serving as the cornerstone of technical solution design. Additionally, the Solutions Analyst will participate in improving our strategic project alignment with our IT contributors and partners.

Essential Duties and Responsibilities:

• Innovation and Problem-Solving
• Identify and implement innovative solutions to streamline processes and enhance productivity.
• Tackle complex challenges and develop strategies that make a tangible difference.
• Collaboration and Leadership
• Host and facilitate committees to lead discussions, influence decisions, and foster collaboration among diverse teams.
• Prioritize and manage support tickets to ensure critical issues are addressed efficiently, contributing to operational excellence.
• Strategic Impact
• Support strategic alignment to contribute to the long-term vision and success of the organization.
• Provide technical guidance in efficiency programs to optimize resources and drive continuous improvement, significantly impacting the company's growth and performance.
• Actively participate in technical solution design.
• Automation, Analytics, and AI (AAA) Projects
• Engage in automation, analytics, and AI projects.
• Collaborate with cross-functional teams to identify opportunities for AAA projects.
• Transform Business Units' operations through technology-driven innovation.
• Support Tickets & New Requests Management
• Collaborate with BU SMEs to ensure adherence to support processes.
• Prioritize tickets and service requests based on business needs.
• Host and facilitate various committees to discuss support processes and priorities.
• Manage, track progress and follow up on assigned tickets/requests.
• Ensure timely resolution of support tickets and service requests.
  
  
  

Education and/or Work Experience Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of relevant experience in:
• Strong IT Knowledge and Business Acumen: Proven ability to understand and integrate IT solutions with business strategies to drive organizational success.
• Supporting and Managing Strategic IT Projects: Experience in overseeing and executing IT initiatives that align with strategic goals.
• Communication and Collaboration Skills: Exceptional ability to convey technical information clearly and work effectively with diverse teams.
• Strong Problem-Solving and Analytical Abilities: Adept at identifying issues, analyzing data, and implementing effective solutions.
• Experience in AI, Automation and Analytics Tools: Proficiency in using AAA tools such as Microsoft Co-Pilot, Power Automate and Power BI to streamline processes and improve efficiency.
  
• Proven experience in supporting Business Units
• Demonstrate in-depth knowledge of processes.
• Translate requirements into Statement of Work.
• Experience with ERP systems (e.g., SAP, Oracle, Dynamics, Ramco).
• Experience in hosting and facilitating committees.
• Experience in Requests Management and/or Project Management.
  
  
  

Security Clearance Requirements/ CGP / ITAR:

Position requires Controlled Goods Clearance and Level 2 Secret Clearance.

By joining Top Aces, you will find:

• A work environment in which service, integrity, excellence and teamwork are highly valued;
• Opportunities for development and growth;
• Multidisciplinary and multicultural collaboration at a local and global level;
• A flexible schedule;
• Attractive benefit plan.
  
  
  

Come share your passion with us! Here, you’ll be encouraged, empowered, and challenged to be your best self.

Equal Employment Opportunity

At Top Aces, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age. The masculine form may be used in this job description solely for ease of reading but refers to men, women and gender diversity.