Store Manager (Calgary) - #192744

Location:

Calgary Retail

Address

6455 Macleod Trail SW, Unit 1171 Calgary, Alberta T2H 0K8 Canada

Job Title

Store Manager (Calgary)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

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Canada Goose n’est comme aucune autre entreprise. Nous avons bâti quelque chose de grand, quelque chose de spécial — une marque emblématique de style de vie avec une histoire authentique et inspirante. Au cœur de cette histoire se trouve notre promesse : inspirer et permettre à chacun de s’épanouir dans le monde extérieur. Vivre à ciel ouvert.

Chez Canada Goose, vous faites partie d’un mouvement plus grand que vous. Un mouvement qui cherche à puiser dans le pouvoir réparateur de la nature et qui est animé par une mission : garder la planète froide et les gens au chaud. Nous affrontons toutes les conditions, prêtons attention à chaque détail et construisons une communauté qui croit en une vie audacieuse et solidaire, autour de personnes qui changent les règles du jeu.

Ici, les opportunités sont partout — pour essayer quelque chose de nouveau, pour apprendre, pour accomplir un travail significatif et porteur de sens et elles sont à votre portée.

Position Overview

The Store Manager oversees the entire operation and drives the success of their Canada Goose store. You embody Canadian Warmth, – demonstrating expertise in every recommendation and conveying warmth in each interaction, setting the tone for your team. With an entrepreneurial spirit, you manage your store as a business owner, leading your team and ensuring that efforts align, with strategic initiatives. You are committed to fostering an inclusive and diverse team environment focused on continual learning and open to new ideas. As a fearless leader, you navigate ambiguity with ease, always striving to enhance the guest experience and exceed expectations. You are dedicated to driving store performance across all areas – Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence. You are a steward of Canada Goose’s values and culture.

What You'll Do

• Achieve or exceed performance objectives and sales targets, including both top-and bottom-line results, as well as the key performance indicators (KPIs) of Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL).
• Continuously analyze KPI’s and leverage insights to create and execute action plans that drive performance.
• Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals (e.g., inventory, labour).
• Deliver and model a superior customer service journey reflective of Canadian Warmth, translating into a consistently exceptional guest experience; track, measure, and report on relative KPIs.
• Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools.
• Lead a culture of clienteling, ensuring Brand Ambassadors foster consistent, elevated engagement with top guests.
• Represent Canada Goose in the market by developing the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
• Resolve guest issues through a customer-centric lens by investigating opportunities and developing solutions.
• Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead, execute, and follow up on all corporate initiatives and strategies.
• Actively coach and develop direct reports to improve performance, foster growth, and create future leaders; empower Assistant Store Managers (ASMs) to step into the Store Manager (SM) role when needed.
• Continuously coach selling behaviours that drive team performance and enhance the guest journey.
• Inspire and maintain an outstanding employee experience and drive Employee Engagement.
• Execute schedules that prioritize the guest journey, maximize productivity, and manage labour spend.
• Discipline management of all store-controlled spending – supplies, packaging, labour budgets.
• Lead, coach, and ensure consistent use of strategic tools – inventory management, communications platform, automated scheduling tool, payroll management, mobile devices, queueing tool, etc.
• Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.
• Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-checks, turnover, and flow.
• Lead Health & Safety meetings in line with local municipal and Canada Goose policies.
• Maintain loss prevention procedures that minimize loss and increase profitability.
• Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
• Comply with all Loss Prevention procedures, including weekly cycle counts, yearly inventory physical count, and incident reporting.
  
  

Let's Talk About You

• 3 to 5 years of leadership experience in a related industry.
• Bachelor’s Degree in a related field is preferred.
• Experience working with luxury lifestyle brands is an asset.
• Previous Flagship or high-volume traffic experience is an asset.
• Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.).
• Proven leadership qualities in developing and mentoring retail leaders.
• Store profit and loss (P&L), payroll and expense management
• Leadership skills: recruitment and development of talent (managers and brand ambassador levels).
• Solid understanding of retail math and metrics; uses analytics to drive the business.
• Analytical driver with keen attention to detail.
• Strong time management and organizational skills, ability to multi-task in a fast-paced environment.
• Strong negotiation skills combined with an adaptable approach to selling.
• Ability to establish and maintain strong interpersonal relationships.
• Employee Development: leverage impactful development plans and performance management to collaboratively draw the best out of each employee.
• Self-motivated, able to work independently and know when to seek guidance.
• Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
• Proficiency in another language is an asset.
  
  

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow
  
  

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].

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Ce Que Nous Vous Offrons

• Une entreprise fondée sur des racines et un patrimoine canadien
• Votre travail est reconnu grâce à un programme global et concurrentiel de récompenses totales
• Des opportunités d’évolution de carrière à travers de nombreux programmes internes et externes
• Donnez et recevez de la reconnaissance avec nos programmes Goose Rewards et ICON Rewards
• Faites partie de CG « Gives » : programme de dons jumelés et congés payés pour faire du bénévolat auprès des organismes qui vous tiennent à cœur
• Accès à des outils et ressources pour soutenir votre santé physique et mentale, favoriser le changement et renforcer les liens avec vos collègues
• Des leaders et des collègues inspirants qui vous élèveront et vous aideront à grandir
  
  

Nous croyons au pouvoir de l’inclusion et sommes passionnés par la création et le maintien d’un environnement de travail inclusif et équitable, où chaque employé peut être authentique chaque jour. Nous sommes convaincus que chacun de nos membres d’équipe enrichit notre diversité en nous exposant à différentes façons de comprendre le monde, d’identifier les défis et de découvrir, concevoir, produire et offrir d’excellents produits et services. Ce sont nos perspectives variées qui nous permettent de créer, rêver et vivre à ciel ouvert.

Canada Goose est un employeur offrant l’égalité des chances et s’engage à fournir des mesures d’adaptation en matière d’emploi conformément au Code des droits de la personne de l’Ontario et à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario.

Il existe plusieurs façons de passer une entrevue avec nous! Si vous avez besoin de mesures d’adaptation pour votre entrevue, veuillez nous écrire à l’adresse suivante : [email protected].