Systems Analyst - #181653

System Analyst

Our client is searching for a System Analyst to join their team. This role will be responsible for providing technical expertise to the team, configuration and performance of the CIC and application support. A successful candidate will ensure operational requirements for ad-hoc support, ticket support, enhancements, projects, and initiatives, being a resource for major projects and administrative work.

Your Success Will Be Defined By Your Ability To

• Ensure the delivery of optimal results against appropriate performance metrics, including incident delivery and responsiveness, delivery on change request estimations, customer satisfaction surveys, and system availability
• Prepare technical designs, business requirements, knowledge base contributions, configuration, code changes, unit test plans, and unit test results. IST and UAT results
• Assist with the completion of Transition to Operations reviews and checklists
• Evaluate and recommend the development and testing tools
• Coordinate testing and deployment of patches and hotfixes for development and testing tools
• Monitor application performance and track performance trends including hardware and OS resources
• Provide expert advice on the subject area to Operational and Project teams as required
• Work with customers and peers gathering the requirements, providing feedback, and exchange ideas
• Communicate with vendors and external support organizations for the purposes of information gathering and issue resolution
• Demonstrate a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with the manner of working.
  
  

Your strengths include:

• Computer Science or Engineering Degree, or Computer Engineering or System Technology Diploma is preferred
• Genesys Cloud Certification is required
• Computer-related certifications such as Telephony, SIP, CCNA, and Microsoft certifications would be considered assets
• 1+ years of hands-on experience working with large, complex mission-critical IS applications
• Experience with System Delivery Life Cycle using one or more common programming languages
• Experience gathering business requirements from the business users
• Demonstrated capability to design, develop and unit test IS solutions using one or more common programming languages
• Ability to react with urgency to troubleshoot critical issues when faced with application availability situations
• Strong technical skills in telecommunications, Telephone, Genesys Cloud and SIP
• Demonstrated capability to learn upcoming technologies
• Effective interpersonal and customer skills which will help to build and foster lasting customer relationships, and maintaining inter-team and intra-team relationships
• Strong work ethic and critical thinking skills that would allow for success in a highly visible area of Information Services including high customer demands and after-hours support
• Actively strive to efficiently fulfill customer requests and complete assigned tasks with a high degree of quality
• Seek out and act on opportunities to improve processes and procedures within the team and application services in general
• Understanding of Azure and it’s products, such as Dev Ops, Application Insights, Data Factory, App Services etc.
• Understanding of API’s and integrations using Genesys cloud and external applications
• Familiarity with Data Bricks and understanding of table structures, queries and reporting
  
  

If you are interested in this role and meet the above criteria, please click the “Apply” button to send your resume directly to Shannon Bondad and Igor Uzun.

Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta’s best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.

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Contact us today – Your Search Partner – www.recruitmentpartners.ca