Technical Fulfillment Manager - #189855

Synopsis of the role

The Technical Fulfillment Manager plays a pivotal role in leading our critical team of configuration specialists responsible for the daily operation and continuous improvement of our high-volume, batch data delivery platform. Leveraging the full capabilities of Google Cloud, this platform processes and enriches financial data for our clients, demanding seamless and precise execution, exceptional reliability and quality. This role requires a blend of technical expertise, quality-focused mindset, leadership qualities, and strong client communication skills to ensure seamless delivery and client satisfaction.

What you’ll do:

Technical Guidance and Support:

• Provide technical guidance and support to the team on complex configuration challenges.
• Oversee the daily operations of the batch delivery platform, ensuring timely and accurate data processing and delivery to all Clients
• Manage and optimize platform performance, focusing on stability, scalability, and efficiency within the Google Cloud Platform (GCP) environment
• Develop and manage robust monitoring and alerting systems using Google Logging and Monitoring
• Serve as a key escalation point for PagerDuty support related to fulfillment and delivery issues, ensuring timely and effective resolution of critical incidents.
• Maintain platform compliance with all relevant security, data privacy, and regulatory requirements, including those specific to Canadian financial services
• Adhere to Secure Software Development Lifecycle (SDLC) for all releases, ensuring robust security and compliance
• Stay up-to-date with product knowledge, technical advancements, and best practices.
• Collaborate with other technical teams (e.g., Engineering, Product, Quality Assurance) to resolve technical issues and ensure seamless fulfillment.
• Contribute to the development of guidelines, documentation, and knowledge base articles.
  
  

Team Leadership and Management:

• Lead, mentor, and develop a team of 10-15 Configuration Specialists, fostering a collaborative and high-performing environment.
• Set clear performance expectations, provide regular feedback, and conduct performance reviews.
• Working closely with Scrum Masters, manage team workload, schedules, and resource allocation to ensure timely and efficient fulfillment of client requests.
• Identify training needs and implement development plans to enhance the team's technical skills and knowledge.
• Promote a culture of continuous improvement and knowledge sharing within the team.
• Conduct financial forecasting and manage budgets related to the team
  
  

Client Communication and Relationship Management:

• Act as an escalation point for complex client fulfillment issues.
• Collaborate with Delivery Manager and Product teams to understand client needs and ensure successful delivery.
• Maintain clear and professional communication with internal and external stakeholders regarding fulfillment status and timelines.
• Contribute to a positive client experience through efficient and accurate fulfillment services.
  
  

What experience you need:

Technical experience:

• Excellent problem-solving and analytical skills
• Experience with Google Cloud Platform (GCP), including Dataflow, Composer, YAML configuration, Cloud Storage, BigQuery, Logging/Monitoring/Alerting
• Strong understanding of data processing and batch delivery systems
• Knowledge of various file encoding formats and conversions between encodings
• Former object-oriented development experience is highly desirable
  
  

Business experience:

• Excellent written and verbal communication skills in English
• Proven experience in managing and delivering complex technical projects in a financial services or similarly regulated environment
• Significant experience as a team lead, including training, mentoring, and performance management
• Strong analytical thinking, project and delivery planning, and resource planning skills
• Experience interacting with high tier Clients and providing executive reporting
• Experience in a high-volume, mission-critical batch processing environment
• Experience with financial forecasting and budgeting
  
  

What could set you apart:

• A deep understanding of financial services data and regulatory requirements
• Demonstrated ability to optimize and automate complex data processing workflows
• Experience with API tools such as Bruno or Postman
• Proficiency in Python scripting, shell scripting
• Experience with Kubernetes, KMS and Pub/Sub
• French proficiency, both written and verbal, is an asset for communication with stakeholders in French-speaking regions