Test Center Manager - Surrey, BC - #180226
Pearson
Date: 3 weeks ago
City: Surrey, BC
Contract type: Part time
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Victoria, BC.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Responsibilities
Expand your career at Pearson VUE in our entry-level Test Center Manager position for our Pearson Professional Centers in Surrey, BC. (15127 100th Ave, Surrey, BC) You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, and provide job coaching, and fair performance appraisals to current employees.
Schedule Requirements
Our ideal candidate demonstrates flexibility and teamwork.
Ability to work 12-24 hours per week with an expectation to work more hours as needed. Several high-demand months may require hours more than 20 hours per week.
Employees must be available to work various shifts between the hours of 7:15 AM to 8:00 PM, various shifts as scheduled, any day Monday through Saturday.
Ability to work approximately 1-2 Saturdays per month. Schedules are available well in advance to plan for the needed days and hours.
Available to address operational problems when not at the test center.
60% of daily tasks are Test Administrator responsibilities:
Performs on-time site opening and closing procedures.
Understand all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitor examinees while testing.
Maintains a secure testing environment.
Communicate with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Arrive on time for all scheduled shifts.
Other duties as assigned.
40% of daily tasks are Test Center Manager Responsibilities:
The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
Site staffing/hiring/retention/conflict resolution/scheduling.
Trains, develops, and coaches staff.
First contact for facility issues.
Ability to multi-task.
Qualifications
Minimum of one-year customer service experience preferred.
One Year Of Supervision Experience In Customer Service Preferred.
High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
Team leading and training skills, and exposure to a testing environment are strongly preferred.
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
Ability to operate a computer, fax, and telephone.
Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
Ability to lift up to 20 lbs on occasion.
Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
Must have the ability to sit for long periods of time.
Must be able to bend, stoop & lift from a stooped position.
Must be able to see small details at a distance.
Ability to see names clearly on ID cards and the computer screen.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: TESTING CENTER
Organization: Assessment & Qualifications
Schedule: PART\_TIME
Workplace Type: On-site
Req ID: 19112
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Responsibilities
Expand your career at Pearson VUE in our entry-level Test Center Manager position for our Pearson Professional Centers in Surrey, BC. (15127 100th Ave, Surrey, BC) You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, and provide job coaching, and fair performance appraisals to current employees.
Schedule Requirements
Our ideal candidate demonstrates flexibility and teamwork.
Ability to work 12-24 hours per week with an expectation to work more hours as needed. Several high-demand months may require hours more than 20 hours per week.
Employees must be available to work various shifts between the hours of 7:15 AM to 8:00 PM, various shifts as scheduled, any day Monday through Saturday.
Ability to work approximately 1-2 Saturdays per month. Schedules are available well in advance to plan for the needed days and hours.
Available to address operational problems when not at the test center.
60% of daily tasks are Test Administrator responsibilities:
Performs on-time site opening and closing procedures.
Understand all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitor examinees while testing.
Maintains a secure testing environment.
Communicate with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Arrive on time for all scheduled shifts.
Other duties as assigned.
40% of daily tasks are Test Center Manager Responsibilities:
The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
Site staffing/hiring/retention/conflict resolution/scheduling.
Trains, develops, and coaches staff.
First contact for facility issues.
Ability to multi-task.
Qualifications
Minimum of one-year customer service experience preferred.
One Year Of Supervision Experience In Customer Service Preferred.
High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
Team leading and training skills, and exposure to a testing environment are strongly preferred.
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
Ability to operate a computer, fax, and telephone.
Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
Ability to lift up to 20 lbs on occasion.
Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
Must have the ability to sit for long periods of time.
Must be able to bend, stoop & lift from a stooped position.
Must be able to see small details at a distance.
Ability to see names clearly on ID cards and the computer screen.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: TESTING CENTER
Organization: Assessment & Qualifications
Schedule: PART\_TIME
Workplace Type: On-site
Req ID: 19112
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Maintenance Planner/Scheduler
Mark Anthony Group,
Surrey, BC
1 week ago
Are you ready to be a key player in the world of brewing excellence? We are on the hunt for a meticulous and proactive Maintenance Planner/Scheduler to join our vibrant brewing team in Surrey, BC. This crucial role involves planning, ordering, and assisting maintenance technicians in handling highly automated and advanced production and facility equipment. If you thrive in a...
Inside Sales Representative (Equipment Rental)
Sunbelt Rentals, Inc.,
Surrey, BC
2 weeks ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair...
Customer Service Representative
Staples Canada,
Surrey, BC
3 weeks ago
Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions....
