Senior Specialist, Specialty Practice Excellence - #182419
Shoppers Drug Mart Specialty Health Network
Date: 1 week ago
City: Mississauga, ON
Contract type: Full time
Location:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Reporting to the Director, Specialty Practice Excellence, the Sr Specialist, Specialty Practice Excellence will support our Pharmacy retail network deliver a great specialty patient experience and promote the growth of their specialty business. Focus will be on developing up-to-date, high quality educational materials, best practices and supporting Specialty Practice continuous quality improvement. By developing tools, resources, and engagement approaches the Senior Specialist will help build awareness, confidence, and consistency in how specialty is delivered across the retail Pharmacy network.
Key Accountabilities:
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
1685 Tech Ave, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Reporting to the Director, Specialty Practice Excellence, the Sr Specialist, Specialty Practice Excellence will support our Pharmacy retail network deliver a great specialty patient experience and promote the growth of their specialty business. Focus will be on developing up-to-date, high quality educational materials, best practices and supporting Specialty Practice continuous quality improvement. By developing tools, resources, and engagement approaches the Senior Specialist will help build awareness, confidence, and consistency in how specialty is delivered across the retail Pharmacy network.
Key Accountabilities:
- Develop clear, practical tools and resources that help pharmacies deliver excellent specialty care.
- Develop pharmacy references and training materials for new and existing specialty programs.
- Proactively identify quality and patient experience continuous quality improvement opportunities through data analysis and trending
- Foster a culture of patient safety and continuous quality improvement
- Regularly review educational materials and update as required for accuracy and up-to-date information
- Support the overall specialty in retail Pharmacy strategy by enabling Pharmacy readiness and alignment.
- Maintain subject matter expertise on specialty practice
- Registered Pharmacist in good standing with Ontario College of Pharmacists
- Minimum of three years of combined experience in pharmacy, pharma or healthcare
- Experience with adult learning and educational content creation preferred
- Experience participating in continuous quality improvement preferred
- Strong working knowledge of pharmacy processes and systems
- Patient Support Program experience an asset
- Experience with Pharmacy software systems or CRM an asset
- Proficient in MS Office applications
- Excellent verbal and written communication skills
- Ability to work collaboratively in a team environment
- Highly self-motivated
- Flexible and adaptable to changes of responsibility reflective of the business needs
- French-English bilingualism an asset
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
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