Systems Administrator - #195501

ABOUT GOWLING WLG

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

When it comes to diversity, we not only accept it — we celebrate it, support it and thrive on it. To create an engaging and rewarding place to work, we seek to attract talented people from a diverse range of backgrounds and cultures. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Our diverse group of legal professionals, law students, law clerks/paralegals, legal administrative assistants and business support services teams work together, and are respected and valued for their individual contributions.

PROFILE

We are currently recruiting for a Systems Administrator who is energetic, detail oriented and highly organized to join our fast-paced IT team. This position will be responsible for administering aspects of the local area networks, backups, servers, support, and for analysis, design, maintenance and security with respect to all aspects of the Canada wide IT infrastructure.

This role is to be based in our Vancouver office and will require hybrid in-office attendance.

RESPONSIBILITIES

Responsibilities may include, but are not limited to the following:

• Monitor and maintain office networks Canada wide, email, and other system accounts, including performing daily, weekly and monthly checks on the infrastructure, i.e. network operations and technical problems, monitoring disk space, memory, utilization, servers, backups and backup log, in accordance with the Firm’s policies and procedures.
• Provide local office server/LAN room support and maintenance.
• Provide 3rd level user support on a priority basis to the IT Service Desk and technical support services with other members of the IT team
• Initial set-up and monitoring of network shared folders.
• Assist with the implementation of standard processes and procedures to support Canada wide operations.
• Recommend hardware and software upgrades and make recommendations regarding IT infrastructure growth, including preparing and conducting deployments and update network utilities/software ensuring patches, files etc. are current.
• Schedule maintenance and ensure notices are sent in a timely manner.
• Create, maintain, and update infrastructure documentation for Infrastructure systems. ie IP Addresses, IT Knowledge Base articles, procedure documents.
• Assist in monitoring and maintaining remote communications, wide-area facilities, Backup, cloud, and e-mail services.
• Participate in and/or lead IT projects; assist in the managing of projects including, scope and deliverables, estimation of effort, costs and resources, scheduling, and communications.
• Participate in an On Call rotation for 24/7 infrastructure support
• Any other duties as required.

QUALIFICATIONS

• Three year’s relevant experience with a college diploma in Computer Science
• Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner
• Capacity to work independently, as well as in a team environment
• Ability to produce a high quality and quantity of work product, occasionally under tight timelines
• Ability to prioritize and to redefine priorities when necessary and stress in a business-like manner
• Knowledge of Cisco VOIP systems (CUCM, UCCX), basic scripting, remote server management tools, and email systems (Exchange/EXO) would be an asset.
• Knowledge of Microsoft Windows Server OS’s, Netapp storage, Cisco Server hardware, VMware virtual environments, and Cisco network hardware.
• Ability to handle confidential information and use good judgment.
• Flexibility to provide after hours support is required. Travel to other offices and the data centre is a possibility.

The starting range for this role is $67,000 to $80,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

Gowling WLG employees benefit from a hybrid work environment.

Not sure if you meet all the requirements? If you are excited about this opportunity but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.